Creme Honorat

• Maintained accurate records by updating patient demographics, insurance, and financial information.
• Collected demographic and insurance information from patients.
• Verified insurance benefits, processed payments, and issued receipts.
• Collaborated with healthcare providers to obtain necessary medical records for accurate claim processing.
• Maintained accurate medical records, documenting all aspects of patients'' surgical experiences for future reference.

Managing 12-15 agents on a daily basis by coaching and developing, call listening, as well as motivating by providing a fun work environment. Proving direction, instruction, and advice to ensure each agent end the month at goal. Reporting development plans, one on ones to go over metrics, as well as providing team building exercises each day to recharge to be able to provide the best customer service