Vanaequa Malave Guzman
Sun City,FL
Summary
Results driven client services professional with experience in Human Resources onboarding, fraud investigations, healthcare coordination, and customer service. Skilled in onboarding new hires, employment documentation, compliance, fraud resolution, insurance verification, and delivering exceptional customer and employee experiences. Recognized for strong communication, organization, attention to detail, and problem solving across HR, financial, and healthcare environments.
Overview
8
8
years of professional experience
Work History
Onboarding Specialist
Pinnacle Home Healthcare Inc.
Remote
12.2025 - Current
- Coordinated end to end onboarding for new hires, ensuring a smooth transition into the organization.
- Managed pre-employment screenings, background checks, drug testing, and employment documentation to maintain compliance and accelerate hiring timelines.
- Prepared and maintained employee files while assisting new hires with onboarding paperwork, benefits enrollment, and direct deposit setup.
- Served as the primary point of contact for new employees, answering questions and providing guidance throughout the onboarding process.
- Streamlined onboarding workflows and checklists to improve efficiency and enhance the overall new hire experience.
- Collaborated with hiring managers/recruiters and department leaders to support onboarding needs and ensure a positive employee experience.
Intake Coordinator
Hiregy Temp Assignment (Pinnacle Home Care)
Remote
09.2025 - 12.2025
- Managed patient intake and verified insurance eligibility, ensuring accurate documentation and timely processing of admissions.
- Communicated with patients and internal teams to streamline information collection and improve service efficiency.
Fraud Client Services Representative
Bank of America
Tampa, Florida
08.2022 - 07.2025
- Investigated fraud claims and account activity to identify suspicious transactions and protect client assets.
- Reviewed and analyzed financial transactions for accuracy and compliance, escalating findings as needed.
- Handled 90–100 daily client inquiries, maintaining high quality service and detailed documentation.
Member Services Representative
United Healthcare
Remote, Florida
10.2022 - 04.2024
- Verified member eligibility, benefits, and coverage, ensuring accurate and compliant service.
- Reviewed prior authorizations to determine approval or denial and clearly explained decisions to members.
- Investigated prescription refill denials and resolved authorization related discrepancies.
- Educated members on health plan benefits, coverage options, and prior authorization requirements.
- Trained new employees on company procedures, improving team efficiency and service quality.
Office Manager
Physician’s Partners Corp.
Fort Lauderdale, Florida
01.2019 - 08.2022
- Oversaw front office operations while ensuring HIPAA compliance and maintaining efficient patient scheduling and workflow.
- Managed daily office operations, including staff scheduling, patient flow, and administrative tasks.
- Verified insurance eligibility, processed billing, and maintained accurate patient records.
- Hired, trained, and supervised administrative staff to improve workflow efficiency.
Education
High School Diploma -
Richard Milburn Academy
Lehigh Acres, Florida5 2011
Skills
- Human Resources Onboarding
- Employee Relations
- New Hire Orientation
- Fraud Investigation
- Account Verification
- Insurance Verification
- Prior Authorizations
- HIPAA Compliance
- Customer Service
- Employee Documentation
- Benefits Enrollment
- Microsoft Office
- Data Entry
- Problem Solving
- Communication
Verification & Authorizations: Insurance verification, eligibility & benefits verification, prior authorization review, claims & coverage analysis, prescription order management
Compliance & Accuracy: HIPAA compliance, data accuracy & quality assurance, medical documentation review, document processing, file management
Communication & Interpersonal: Strong empathy, excellent verbal and written communication, phone etiquette, escalation handling, teamwork and collaboration
Operational & Technical: Call center experience, data entry proficiency, clerical support, payment processing, funds transfer, computer skills
Professional Traits: Attention to detail, problem solving, time management, multitasking, adaptability and flexibility, professionalism, calm under pressure, reliability, decision making
Awards
- Top Performer
- Team Leadership Recognition
- Customer Service Excellence Award
Accomplishments
- Recognized for outstanding customer satisfaction, achieving full green survey ratings for a monthly performance cycle.
Timeline
Onboarding Specialist
Pinnacle Home Healthcare Inc.
12.2025 - Current
Intake Coordinator
Hiregy Temp Assignment (Pinnacle Home Care)
09.2025 - 12.2025
Member Services Representative
United Healthcare
10.2022 - 04.2024
Fraud Client Services Representative
Bank of America
08.2022 - 07.2025
Office Manager
Physician’s Partners Corp.
01.2019 - 08.2022
High School Diploma -
Richard Milburn Academy