John Paige
Onboarding/Customer Service
Citrus Heights,CA
Summary
Resourceful Onboarding Specialist known for high productivity and efficient task completion. Specialize in employee engagement strategies, process improvement, and digital onboarding tools. Excel in communication, adaptability, and problem-solving to ensure smooth transitions for new hires into company culture and workflows. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
2025
2025
years of professional experience
Work History
Onboarding Specialist
UC Davis Health
Sacramento, California
10.2023 - 06.2024
- Schedule new employees for I9 verification appointment.
- Coordinated with various departments to ensure smooth transition into the organization.
- Assist new employees with signing of I9 and Oath forms.
- Data entry, Customer service (Front desk)
- Assessed new hires for compliance with company, state and federal requirements.
Call Center Supervisor
Product Development Corp, PDC
Gold River, CA
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Theological Studies - Systematic Theology
City Seminary of Sacramento
Sacramento, CAHigh School Diploma -
Rio Linda High School
Rio Linda, CACertificate - Desktop Publishing
Charles A. Jones Business And Skill Center
Sacramento, CASkills
- Software knowledge
- Performance tracking
- Policies implementation
- Recruitment
- HR data management
- Employee schedule management
- Multitasking and organization
- Positive and constructive feedback
- Process improvement
- Workforce optimization
- Customer escalations
- Customer service
- New hire training
- Call center operations
- Performance evaluation
- MS office
Timeline
Onboarding Specialist
UC Davis Health
10.2023 - 06.2024
Call Center Supervisor
Product Development Corp, PDC
Theological Studies - Systematic Theology
City Seminary of Sacramento
High School Diploma -
Rio Linda High School
Certificate - Desktop Publishing
Charles A. Jones Business And Skill Center
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