Summary
Overview
Work History
Education
Skills
Timeline
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Creola Nelson

Birmingham

Summary

Friendly and analytical Senior Call Center Representative with 10 years of experience handling technical and non-technical customer calls in large and small call center environments. Able to consistently exceed KPIs by using custom and pre-defined call scripts. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the aptitude to ramp up on new systems and processes quickly.

Professional signing professional with strong background in notarizing documents and facilitating loan signings. Known for reliability and results-oriented mindset. Capable of adapting to changing client needs and working collaboratively to ensure successful signings. Proficient in document review, customer service, and maintaining confidentiality.

Overview

11
11
years of professional experience

Work History

Notary

The UPS Store
03.2021 - Current
  • Proficient in completing mortgage signings, legal paperwork, and other notarial acts
  • Strong attention to detail in verifying signers' identities and maintaining proper record-keeping
  • Maintained a professional image at all times while representing both the Notary Signing Agent role and the company brand during appointments.
  • Developed strong relationships with local businesses, promoting increased referrals for notary services within the community.

Customer Service Representative

The Ups Store 3677
03.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Ensured the highest level of customer satisfaction by providing efficient and accurate notary services.
  • Improved document accuracy by diligently reviewing and verifying signatures in notarized documents.
  • Provided exceptional customer service by being readily available for urgent or last-minute requests from clients.

Member Service Representative

Sam's Club
01.2019 - 02.2020
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer
  • Kept member service area clean and neat with well-stocked supplies and fliers
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities
  • Set up and activated customer accounts
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Medical Records Clerk

Automation Personnel Services/Brookwood Baptist Medical
01.2016 - 09.2018
  • Greet patients with warm, welcoming attitude
  • Handle multi-line phone system
  • Interact effectively and positively with all office staff, physicians, and patients
  • Register new patients and update information for current patients
  • Confirm accuracy of patient history
  • Demonstrate knowledge of insurance providers and process payments accordingly
  • Uploaded physician progress notes, history, and physicals into electronic medical records.

IT Technical Support Intern

VXI Global Solutions LLC
02.2014 - 01.2016
  • Reduced downtime for employees by quickly troubleshooting hardware and software problems.
  • Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
  • Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
  • Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
  • Streamlined communication with clients through clear and concise email correspondence and phone calls.

Education

Healthcare Administration certificate -

Brown Mackie College

Funeral Service -

Jefferson State Community College

Skills

  • Call center
  • Microsoft Word
  • Document verification
  • Witnessing signatures
  • Notary stamping
  • Mobile notary services
  • Remote online notarization
  • Power of attorney

Timeline

Notary

The UPS Store
03.2021 - Current

Customer Service Representative

The Ups Store 3677
03.2021 - Current

Member Service Representative

Sam's Club
01.2019 - 02.2020

Medical Records Clerk

Automation Personnel Services/Brookwood Baptist Medical
01.2016 - 09.2018

IT Technical Support Intern

VXI Global Solutions LLC
02.2014 - 01.2016

Funeral Service -

Jefferson State Community College

Healthcare Administration certificate -

Brown Mackie College

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Creola Nelson