Cresanta Warren
Alton,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills.
Overview
5
5
years of professional experience
Work History
Care Call Specialist
Vet-Assist
Maryland Heights, MO
03.2024 - Current
- Developed strong relationships with veterans through effective communication skills.
- Maintained detailed records of all conversations with Veterans in the company database.
- Documented Care Call summary in company software.
- Communicated effectively with veterans to maintain their satisfaction and loyalty.
Scheduler and Inventory Coordinator
ROI
Alton, IL
09.2019 - 03.2024
- Developed and maintained scheduling events to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
- Provided support in identifying critical path activities for the youth group.
- Conducted regular meetings with leadership and project teams to discuss progress and set goals for the youth group.
CMT - Staffing Coordinator
Florissant Valley Health and Rehabilitaion Center
Florissant, MO
11.2020 - 02.2021
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Provided guidance and instruction to new CMTs on job duties and responsibilities.
- Conducted daily inspections of equipment, tools, and materials to ensure proper functioning.
- Ensured safety protocols were followed in accordance with company policies.
- Trained other staff members on machine operation and maintenance procedures.
- Provided excellent patient support and care to patients and families.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Supported healthcare teams in consistently delivering timely and quality care according to company standards.
- Cleaned and sterilized laboratory equipment to prevent cross-contamination.
- Facilitated orientation sessions for new hires.
- Coordinated and planned work shift schedules according to availability.
- Assisted patient's follow-up appointments by calling and scheduling appointments with medical facilities, filling out required paperwork, and preparing manuals.
Education
High School Diploma -
East Alton - Wood River Community High School
Wood River, IL05-2001
Some College (No Degree) - Office Administration Assistant
Lewis And Clark Community College
Godfrey, ILGeneral Studies
Killeen High School
Killeen, TXSkills
- Call center experience
- Call Control
- Outbound Calling
- Stress Tolerance
- Gathering information
- Goal-Oriented
- Customer communications
- Time management abilities
References
References available upon request.
Timeline
Care Call Specialist
Vet-Assist
03.2024 - Current
CMT - Staffing Coordinator
Florissant Valley Health and Rehabilitaion Center
11.2020 - 02.2021
Scheduler and Inventory Coordinator
ROI
09.2019 - 03.2024
High School Diploma -
East Alton - Wood River Community High School
Some College (No Degree) - Office Administration Assistant
Lewis And Clark Community College
General Studies
Killeen High School
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