Creshindo Applin
Xenia,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Guest Relations Coordinator
Robert Half - Wright Brothers Institute
06.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing solutions.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Maintained high level of professionalism and discretion when dealing with guests.
- Scheduled and confirmed event reservations for guests.
Teller
Robert Half - Yellow Springs Credit Union
09.2022 - 05.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted a welcoming atmosphere by greeting customers warmly upon arrival and addressing them by name when possible.
Data Entry Clerk
PDS Tech - Honeywell
06.2022 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Customer Service Representative
Synchrony Financial
10.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Secretary / School Certifying Official
Payne Theological Seminary
08.2020 - 10.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Financial Aid Assistant
Payne Theological Seminary
05.2018 - 08.2020
- Maintained and updated financial databases.
- Reviewed student applications before submission.
- Adhered to regulatory and company security and audit procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered questions and emails about financial aid.
- Created and organized student files.
- Pulled information for reconciliation reports.
Financial Aid Assistant, Temp
Manpower of Dayton
01.2018 - 04.2018
- Reviewed student applications before submission.
- Helped with processing financial aid
- Answered and sent emails regarding financial aid issues
- Made and received phone calls regarding financial aid
- Sent correspondence to students as needed via email or post office
Customer Service Representative
Teletech
09.2016 - 03.2017
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Inbound calls were received for health care enrollments from both active and retired employees across several different companies
- Answered health care enrollment questions
- Updated client information
Market Research
MaritzCX
08.2016 - 09.2016
- Made outbound calls to obtain customer satisfaction ratings on their experience with rental cars.
- Completed surveys for several different companies.
- Documented comments made about customer experience.
Cashier / Service Desk Associate / Office Clerk
Kmart
12.2006 - 03.2008
- Processed all sales transactions promptly to prevent long customer wait times.
- Managed office paperwork.
- Assisted customers with refunds or questions about their purchases.
- Greeted Customers.
- Resolved issues.
- Assisted other departments as needed
- Counted money and filed reports.
Payroll Administrator
Adecco
03.2006 - 08.2006
- Produced and filed payroll reports everyday.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Audited reports.
- Information was keyed in to ensure that any issues were addressed.
Medical Billing
Comprehensive Medical Data Management
07.2004 - 04.2005
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Verified and keyed in information on patients
- Billed insurance and patients as required
- Processed received medical payments
Payroll / Garnishments / Verification
SpeedwaySuperAmerica LLC
01.1999 - 07.2004
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered and made phone calls
- Created weekly log sheets for record keeping in payroll
- Processed retroactive pay and raises
- Stuffed checks
Education
Some College (No Degree) - Intro To Business, IT, Business Management
Clark State Community College
Springfield, OHHigh School Diploma -
South High School
Springfield, OH06.1995
Skills
- File and data retrieval systems
- Excel spreadsheets
- Database entry
- 10-key proficiency
- Strong empathy
- Guest satisfaction focus
- Customer Service
- Adaptability and Flexibility
- Guest experiences
- Professional Demeanor
- Attention to Detail
- Calendar and Scheduling Software
Additional Information
I attended customer service training through Digital Works in July 2016 and received 20 certificates of completion for all areas taught. I am also planning on returning to school in the near future to pursue an Associate's Degree in Medical Billing and Coding.
Timeline
Guest Relations Coordinator
Robert Half - Wright Brothers Institute
06.2023 - Current
Teller
Robert Half - Yellow Springs Credit Union
09.2022 - 05.2023
Data Entry Clerk
PDS Tech - Honeywell
06.2022 - 08.2022
Customer Service Representative
Synchrony Financial
10.2021 - 05.2022
Secretary / School Certifying Official
Payne Theological Seminary
08.2020 - 10.2021
Financial Aid Assistant
Payne Theological Seminary
05.2018 - 08.2020
Financial Aid Assistant, Temp
Manpower of Dayton
01.2018 - 04.2018
Customer Service Representative
Teletech
09.2016 - 03.2017
Market Research
MaritzCX
08.2016 - 09.2016
Cashier / Service Desk Associate / Office Clerk
Kmart
12.2006 - 03.2008
Payroll Administrator
Adecco
03.2006 - 08.2006
Medical Billing
Comprehensive Medical Data Management
07.2004 - 04.2005
Payroll / Garnishments / Verification
SpeedwaySuperAmerica LLC
01.1999 - 07.2004
Some College (No Degree) - Intro To Business, IT, Business Management
Clark State Community College
High School Diploma -
South High School
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