Cressin Eastwood
Clearfield
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Salt Lake City, UT
11.2024 - 03.2026
- Maintained accurate records of customer interactions, contributing to data integrity and reporting accuracy.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Credit Card Customer Service Representative
Discover Bank, Member FDIC
Remote
10.2023 - 03.2024
- Provided exceptional customer service by resolving credit card inquiries and issues efficiently.
- Assisted customers with account management, ensuring accurate information and effective solutions.
- Navigated multiple systems to process transactions and maintain up-to-date customer records.
- Educated customers on credit card features, benefits, and rewards programs.
Paralegal
Lexington Law Firm
North Salt Lake, UT
04.2022 - 10.2023
- Developed personalized credit repair plans based on client needs and financial goals
- Educated clients on financial management principles to enhance their long-term credit standing.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Established trust and rapport with clients by maintaining open lines of communication throughout the engagement period.
- Improved clients' credit scores by implementing effective credit repair strategies and techniques.
Senior Branch Product Representative
Wells Fargo
Salt Lake City, UT
11.2018 - 04.2022
- Developed comprehensive product knowledge to effectively address client inquiries and needs.
- Collaborated with cross-functional teams to enhance product offerings and streamline processes.
- Trained new team members on product features, compliance standards, and customer engagement techniques.
- Conducted market research to identify trends and inform product development strategies.
Credit Card Senior Helpline Representative
Teleperformance USA
Salt Lake City, UT
04.2014 - 10.2018
- Delivered exceptional customer service through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining quality assurance standards.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Viewmont
Bountiful, UTSkills
- Customer service
- Active listening
- Call center experience
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Relationship building
- Computer proficiency
- Building rapport
Timeline
Customer Service Representative
Wells Fargo
11.2024 - 03.2026
Credit Card Customer Service Representative
Discover Bank, Member FDIC
10.2023 - 03.2024
Paralegal
Lexington Law Firm
04.2022 - 10.2023
Senior Branch Product Representative
Wells Fargo
11.2018 - 04.2022
Credit Card Senior Helpline Representative
Teleperformance USA
04.2014 - 10.2018
High School Diploma -
Viewmont