Cretia Gardner
Corinth,,MS
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
18
18
years of professional experience
Work History
Central Scheduler
Dispatch Health
Remote
02.2023 - 01.2024
- Build/manage the daily/weekly/monthly schedule for all clinical teams in 6 states and locations
- Work closely with key stakeholders to support all aspects of scheduling, including related systems configuration and integration, process improvement/development and data analytics
- Engage in projects in conjunction with back-office team to improve efficiencies to ensure patient experience
- Provide administrative assistance to leadership as well as work on special projects to enhance department functionality
Scheduling Coordinator
TeamHealth-Contract
Knoxville, TN
10.2022 - 02.2023
- Create weekly/monthly schedules following the approved staffing budget
- Communicate with staff to ensure coverage at all assigned facilities
- Work on call on a rotational basis to cover evening, weekend and holidays
Central Scheduler
Ciox Healthcare
Alpharetta, GA
04.2021 - 10.2022
- Process all release of information requests, specifically subpoenas, continuity of care, disability claims
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Processed incoming mail such as referral requests from outside sources.
Scheduler/Administration/Discharge
North MS. Medical Center
Tupelo, MS
09.2013 - 04.2021
- Scheduled new patient referrals received by fax or in Epic system
- Verified insurance coverage and eligibility for workers compensation
- Collected patient co payments
- Answered multiple phone lines
- Medical Records and Correspondence
- Work with SCM, Centricity Epic software
- Contact insurance companies on claim status, file corrected claims
Medical Records Clerk
Magnolia Regional Health Center
Corinth, MS
02.2006 - 05.2012
- Manage patient files
- Knowledge of chart control
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Purged outdated files.
- Scanned incoming documentation.
Education
Associate of Arts -
Northeast Mississippi Community College
Booneville, MS05.2003
Skills
- Scheduling
- Insurance Verification
- Medical Insurance
- Medical Records
- Healthcare Administration
Timeline
Central Scheduler
Dispatch Health
02.2023 - 01.2024
Scheduling Coordinator
TeamHealth-Contract
10.2022 - 02.2023
Central Scheduler
Ciox Healthcare
04.2021 - 10.2022
Scheduler/Administration/Discharge
North MS. Medical Center
09.2013 - 04.2021
Medical Records Clerk
Magnolia Regional Health Center
02.2006 - 05.2012
Associate of Arts -
Northeast Mississippi Community College