Cricket Mercer
Chattanooga,TN
Summary
Proven organizer and administrator with broad experience in leading, managing, and collaborating. Accomplished communicator with training in writing, critical theory and language composition; experienced in expressing ideas clearly and effectively in a variety of media. Skilled at customer/client interface in a range of settings including the non-profit sector, food service, retail, and professional office environments. Highly motivated, self-starting, efficient and creative, possessing an eye for detail and precision.
Overview
23
23
years of professional experience
Work History
Server
Alleia Restaurant
11.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Flying Squirrel
08.2019 - 10.2021
- Proficient with Aloha POS
- Developed wine, cocktail, and craft beer knowledge
- Strengthened service skills in high-volume setting
- Responsible for training new servers
Lead Server/Shift Manager
Ramen Bowls
10.2014 - 07.2019
- Proficient with Square POS
- Excellent memorization, math, and conflict-resolution skills
- Experienced in fast-paced, high-volume setting
- Exceptional multi-tasking and time-management abilities
- Performed a variety of roles, including serving, managing serving staff, delivery dispatch, delivery driving, new employee training, expo, and social media marketing
Shift Manager/Retail Sales
Buckle
08.2013 - 12.2013
- Responsible for merchandising, freight, special orders, inventory, guest interaction, and meeting daily sales goals
- Performed within the capacity of a leadership role for sales associates
- Assisted customers in building a wardrobe and personal styling
- In charge of training new team members
- Responsible for visual store display
Shift Lead/Sales Associate
Teavana
03.2013 - 06.2013
- Worked as a barista, sales associate, tea specialist, and manager
- Responsible for opening and closing the store; balancing cash register’s till; making nightly deposits; weekly conference calls; weekly UPS shipments; and hiring and training new employees
- In charge of visual store display; merchandising; and consumer sales promotions
Copy Editor/Technical Assistant
Zenergy Films
06.2012 - 12.2012
- Responsible for editing and proofreading scripts
- Responsible for editing HTML code for clients’ webpages
- In charge of editing and captioning video footage for major publishing companies
- Transcribed educational videos for major publishing companies
- Performed product and client research on behalf of company
Assistant Manager
Happenstance Boutique
05.2011 - 05.2012
- Assisted in selecting and buying of apparel for popular fashion boutique
- Responsible for weekly window displays and monthly merchandising
- Operated social media sites to promote store
- Worked one-on-one with customers as personal buyer and stylist
- Oversaw daily sales averaging $1000
- Managed store inventory
Server
Rimsky-Korsakoffee
09.2010 - 04.2011
Office Clerk
Partnership for Safety and Justice
04.2008 - 06.2010
- Responded to inmate mail; created and sent information packets to meet targeted client needs
- Researched bills and initiatives in order to create file on current status of prison system reformation
- Performed weekly filing and inventory
Shift Manager/Barista
Mio Gelato
03.2007 - 03.2009
- Supervised two to four fellow employees during scheduled shifts
- Closed store; made deposits; counted and balanced daily receipts
Receptionist
Sonosky, Chambers, and Sachse Law Firm
06.2002 - 08.2002
- Served as temporary receptionist for busy law firm
- Greeted clients
- Operated multi-line switchboard, and handled basic organizational duties, faxing, and copying
Education
Bachelor of Arts - Women’s Studies, English
Portland State University
Portland, OR06.2010
Lewis and Clark College
Portland, OR01.2005
Skills
- Microsoft Word
- Excel
- PowerPoint
- POS
- Square
- MovieCaptioner
- Audacity
- Copy-editing
- Visual merchandising
- HTML coding
- Transcription
- Retail buying
- Retail store design
- Wardrobe styling
References
Jesse Myracle (731) 431-5560
Thomas Wiegand (865) 919-0962
Chance Scrimshire (423) 999-0581
Timeline
Server
Alleia Restaurant
11.2021 - Current
Server
Flying Squirrel
08.2019 - 10.2021
Lead Server/Shift Manager
Ramen Bowls
10.2014 - 07.2019
Shift Manager/Retail Sales
Buckle
08.2013 - 12.2013
Shift Lead/Sales Associate
Teavana
03.2013 - 06.2013
Copy Editor/Technical Assistant
Zenergy Films
06.2012 - 12.2012
Assistant Manager
Happenstance Boutique
05.2011 - 05.2012
Server
Rimsky-Korsakoffee
09.2010 - 04.2011
Office Clerk
Partnership for Safety and Justice
04.2008 - 06.2010
Shift Manager/Barista
Mio Gelato
03.2007 - 03.2009
Receptionist
Sonosky, Chambers, and Sachse Law Firm
06.2002 - 08.2002
Lewis and Clark College
Bachelor of Arts - Women’s Studies, English
Portland State University
Similar Profiles
Joselin QuinterosJoselin Quinteros
Bartender at The Restaurant People / S3 RestaurantBartender at The Restaurant People / S3 Restaurant
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Christopher Lill-WashingtonChristopher Lill-Washington
Social Media Coordinator at Wild Olive Restaurant & Lupara RestaurantSocial Media Coordinator at Wild Olive Restaurant & Lupara Restaurant
Abbie MadewellAbbie Madewell
Tour Guide at Ruby FallsTour Guide at Ruby Falls
Courtney DouglassCourtney Douglass
Food Delivery Driver at Self-employed Via Door Dash and Uber EatsFood Delivery Driver at Self-employed Via Door Dash and Uber Eats