Cris Morris
Mulberry,FL
Summary
Accomplished Medical Repair Technician known for enhancing customer satisfaction through timely repairs and effective communication. Leveraged mechanical skills and diagnostics to prioritize urgent jobs, achieving high customer trust. Proven expertise in preventive maintenance, repair and customer service, driving operational excellence and long-term client relationships.
Overview
2026
2026
years of professional experience
Work History
Lead Medical Repair Technician / Warehouse Lead
New Source Medical
02.2018 - Current
- Assisted in diagnosing and troubleshooting equipment.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
- Prioritized urgent or high-priority jobs to ensure minimal disruption for customers experiencing critical issues with their devices.
- Achieved high level of customer trust by providing clear and honest communication about repair processes and timelines.
- Conducted regular maintenance checks to prevent future system failures, ensuring long-term customer satisfaction.
- Supervised warehouse operations by managing employees during shifts.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Acted as liaison between company departments and warehouse teams.
- Helped train new employees in safe practices and warehouse procedures.
Owner / Phlebotomist
Phlebotomy Services of Lakeland
2003 - 2020
- Developed strategic business plans to drive growth and enhance customer engagement.
- Managed daily operations, ensuring efficiency and quality standards were consistently met.
- Oversaw financial management, including budgeting and expense tracking to optimize profitability.
- Cultivated relationships with suppliers and vendors to negotiate favorable terms and pricing.
- Oversaw scheduling and inventory management to ensure optimal resource allocation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Coordinated with healthcare teams to schedule appointments and manage patient flow efficiently.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Education
Phlebotomy
Travis Vo-Tech
Lakeland, FL2002
Skills
- Customer service
- Mechanical skills
- Safety requirements
- Equipment inspection and repair
- Diagnostics and troubleshooting
- Preventive Maintenance
Timeline
Lead Medical Repair Technician / Warehouse Lead
New Source Medical
02.2018 - Current
Owner / Phlebotomist
Phlebotomy Services of Lakeland
2003 - 2020
Phlebotomy
Travis Vo-Tech
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