Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
0a
Crisandra Lundgren

Crisandra Lundgren

Avondale,AZ

Summary

Accomplished and nationally certified Pharmacy Technician with 6 years of experience in retail, mail order and specialty pharmacy environments including working on site, remotely or hybrid. Proficient with in-bound and out-bound calls, and emails with insurance providers, health care professionals, and patients to build an accurate pharmacy profile. Team-oriented and dedicated to to collaboratively deliver exceptional customer service to patients and providers with empathy and integrity.

Overview

6
6
years of professional experience

Work History

Benefit Verification Specialist

Onco360
07.2023 - 11.2024
  • Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
  • Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
  • Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
  • Improved provider and patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
  • Informed team leadership of Copay Card eligibility changes to ensure compliance

Certified Pharmacy Technician

Alliance Rx Walgreens Pharmacy
12.2021 - 07.2023
  • Level One- Continuing from contract position: answering approximately 40 in-bound calls per day from patients, providers, and insurance carriers. Researched insurance eligibility and accurately entered the information to patient profiles on Intercom Plus. Personally entered approximately 60 prescriptions per day.
  • Level Two - Resolved insurance rejections. Made out bound calls as needed to facilitate the prescription mail orders were being shipped in a timely manner. Upgraded shipping when needed to ensure there were no medication therapy interruptions or to maintain patient/pharmacy satisfaction.
  • Level Three- in addition to all duties above I was tasked with resolving escalations regarding: shipments, prescriptions, and high copays. Also de-escalating complaints with empathy and compassion.

Certified Pharmacy Technician

Areotek Staffing
07.2021 - 12.2021
  • Contract position with Alliance Rx Walgreens Pharmacy as Level 1 Home Delivery Front End Technician
  • Conducted research, gathered information from multiple sources and added it to patients profiles.
  • Performed diversified functions with minimal oversight.
  • Answered incoming phone calls and addressed questions from patients and healthcare providers.
  • Order/Rx entry and verified correct shipping information.

Certified Pharmacy Technician

Walgreens
02.2019 - 06.2021
  • Set up and modified patient profiles in Intercom Plus to include current medication and insurance information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payment
  • Professionally conducted outgoing calls to patients and healthcare providers.
  • Performed diversified functions with minimal oversight.
  • Counted, measured and compounded medications following standard procedures
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues

Education

Certificate - Pharmacy Technology

Pima Medical Institute
Denver, CO
05.2019

Associate of Applied Science - Veterinary Technology

Bel-Rea Institute of Animal Technology
Denver, CO
06.2008

Skills

  • Proficient with Microsoft Teams, Outlook, and Microsoft Office applications
  • Knowledgeable of Commercial, Medicare part D, Medicaid, and QMB insurance payors
  • Aware of Medicare B processing and LOA's
  • Adjudicating test and live prescription claims
  • Eligibility checks
  • Insurance Verification - via various portals
  • Prior Authorizations - via Cover My Meds
  • Copay Card enrollments

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Benefit Verification Specialist

Onco360
07.2023 - 11.2024

Certified Pharmacy Technician

Alliance Rx Walgreens Pharmacy
12.2021 - 07.2023

Certified Pharmacy Technician

Areotek Staffing
07.2021 - 12.2021

Certified Pharmacy Technician

Walgreens
02.2019 - 06.2021

Certificate - Pharmacy Technology

Pima Medical Institute

Associate of Applied Science - Veterinary Technology

Bel-Rea Institute of Animal Technology

Similar Profiles

CREATE PROFILE
Crisandra Lundgren