Jatisa Alexander
Phenix City,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Benefit Verification Specialist
CVS Caremark
10.2023 - Current
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Enhanced workflow efficiency by implementing streamlined benefit verification process for team.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
- Collaborated with cross-functional teams to address discrepancies in patient information, ensuring accurate billing and reimbursement.
- Approve cases if possible or send to clinical if needed.
- Call provider or member if needed.
- Managed approximately 35 cases per day from customers.
CSR II
Anthem
10.2020 - 09.2023
- Provide primary customer care support to internal and external customers
- Updated account information to maintain customer records
- Solve product and service questions, other attractions to potential customers
- Collect, analyze and guide customer valuable information to prepare product or service reports
- Collecting all necessary documentation, contacting client for additional information and completion of required prior authorization record in order to proceed with testing.
- Managed approximately 50-90 incoming calls, and emails per day from customers
Technical Support/Billing Specialist
Kelly
05.2019 - 10.2020
- Resolve billing payments and assistance
- Submit service tickets for equipment and maintenance requests
- Provided high-level technical support by resolving inquiries by phone, e-mail and web.
- Verified accuracy of accounts payable payments, resulting in 50% reduction in payment errors and check reissues.
CSR I
TSYS
08.2016 - 08.2019
- Resolve billing inquiries with cardholder accounts for incoming and outbound calls
- Provide primary customer support to internal and external customers, with forward-thinking strategies focused on resolutions for customers.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Receptionist
Doubletree By Hilton
03.2014 - 05.2016
- Responsible for check in/out processing as concierge and receptionist
- Payment processing and record keeping for daily occupancy
- Customer resolution.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Manged check in and out 30-130
Education
High School Diploma -
Central High School
Phenix City, AL05.2010
Skills
- Reliable and dedicated with ability type 30 wpm, great customer Service
- Skills Proficient in word, excel, and Microsoft outlook great oral and Written
- Communication skills ability to work independently and in team setting, also Willing to learn and achieve advancement for growth with company
- Software Debugging Customer service expert for Technical Support
Timeline
Benefit Verification Specialist
CVS Caremark
10.2023 - Current
CSR II
Anthem
10.2020 - 09.2023
Technical Support/Billing Specialist
Kelly
05.2019 - 10.2020
CSR I
TSYS
08.2016 - 08.2019
Receptionist
Doubletree By Hilton
03.2014 - 05.2016
High School Diploma -
Central High School