Ngozi Nwankwo
Dallas,TX
Summary
Adept at enhancing patient and customer experiences, I excelled in HIPAA compliance and customer service during my tenure at Caremetx. My critical thinking and organizational skills led to streamlined patient care coordination and increased satisfaction. Leveraging expertise in insurance verification and empathetic communication, I significantly improved operational efficiency and patient relations.
Knowledgeable Desired Position with solid background in benefits verification, ensuring accuracy and compliance in processing claims. Proven track record of identifying discrepancies and effectively resolving issues to streamline operations. Demonstrated expertise in data management and communication, fostering seamless collaboration with team members and clients.
Experienced with benefits verification processes and maintaining compliance with regulations. Utilizes analytical skills to identify and resolve discrepancies efficiently. Knowledge of data management and communication, ensuring streamlined operations and effective teamwork.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Benefit Verification Specialist
Insight Global
Dallas TX
03.2025 - 08.2026
- Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted thorough benefits verification to ensure accurate and timely access for patients.
- Utilized electronic health record systems to track patient eligibility and benefit details.
- Collaborated with insurance providers to resolve discrepancies and expedite approval processes.
- Analyzed policy documentation to identify coverage limitations and communicate findings effectively.
- Led benefits verification processes for diverse healthcare plans, ensuring compliance with regulatory requirements.
- Streamlined workflows to enhance efficiency in benefit eligibility checks and data entry tasks.
- Conducted regular audits of verification processes, improving accuracy and reducing turnaround times significantly.
Benefit Verification Specialist
Cornerstone
Carrollton, TX
04.2024 - 01.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Patient Care Coordinator
Walmart Health
Dallas, TX
05.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Spire
Dallas Tx
09.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Everise
Dallas, TX
04.2020 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Multitasking ability
- Patient Relations
- Attention to Detail
- Accuracy and precision
- Healthcare regulations
- Policy interpretation
- Verbal and written communication
Education
true
Skills
- Patient Care Coordination
- Verbal and written communication
- Scheduling
- Patient documentation
- Quality Assurance
- Insurance Verification
- Patient Care
Timeline
Benefit Verification Specialist
Insight Global
03.2025 - 08.2026
Benefit Verification Specialist
Cornerstone
04.2024 - 01.2025
Patient Care Coordinator
Walmart Health
05.2023 - 04.2024
Customer Service Representative
Spire
09.2021 - 03.2023
Customer Service Representative
Everise
04.2020 - 07.2021