Crisanna Laconico
Smyrna,GA
Summary
Energetic and ambitious medical assistant pursuing a Certificate in Medical Assisting, eager to apply nursing experience and skills in acute patient care. Dedicated to supporting passionate physicians and assisting with healthcare office management initiatives. Committed to providing exceptional patient care and ensuring a positive and efficient healthcare experience. Seeking an opportunity to contribute to a dynamic healthcare team and make a meaningful impact on patient well-being.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Innovative women's healthcare solutions
11.2021 - Current
- Medical assistant is responsible prepping chart, diagnosed & labs
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service
Magpie Enterprises
06.2015 - 10.2020
- Customer service making sure the order comes in time
- Monitored banking associates for customer service.
- Supported team with customer service issues, voids and returns.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Streamlined customer service processes for improved efficiency and response times.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Serviced high volume of calls while providing excellent customer service.
- Provided quality customer service to earn satisfaction ratings of 100%.
Lead
Chief Container Co
06.2013 - 03.2015
- Boosted lead generation with targeted content creation and distribution across multiple channels.
- Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
- Enhanced customer engagement through the development of personalized email marketing campaigns.
- Onboarded new team members and coached personnel in marketing tasks.
Education
Associate of Science -
Gwinnett-College
Marietta, GA01.2022
Skills
- Medical assistant
- Phlebotomist
- Customer service
- Pre-surgery evaluation
- Customer service skills
- HIPAA compliance
- Patient scheduling
- Vital sign monitoring
- Clinical documentation
- Reliable team player
Accomplishments
- Recognized for going above and beyond the call of duty.
- Reduced turnaround time on lab results by 10%.
- Documented and resolved problem which led to solutions.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
COMMUNICATION
- Clarity and concision
- Friendliness
- Open-mindedness
- Respect
- Feedback
- Picking the right medium
LEADERSHIP
Highly organized and results-focused leader with three years experience coaching and mentoring teams.
Employee of the Month
- Your outstanding performance is an inspiration to us all.
- Your dedications today shapes the success stories of tomorrow.
- Success is the sum of small efforts repeated day in and day out.
Languages
Filipino
Native or Bilingual
Interests
- Cooking
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participating in local clean-up initiatives
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Employee of the Month
When recognizing an employee, you can highlight their performance, dedication, and the impact they have made. You can also encourage them to keep up the good work
Timeline
Medical Assistant
Innovative women's healthcare solutions
11.2021 - Current
Customer Service
Magpie Enterprises
06.2015 - 10.2020
Lead
Chief Container Co
06.2013 - 03.2015
Associate of Science -
Gwinnett-College
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