Criscello Luz Roque
Hyannis,MA
Summary
Tech-focused problem solver looking to grow into software development or QA engineering. My Computer Science degree and 4 years at Savant Systems have given me a solid foundation in both writing code and testing software. I've built a track record of finding and fixing tricky technical issues across mobile and desktop platforms while developing my programming skills through hands-on projects using Python, JavaScript, Java, C#, and C++. What drives me is breaking down complex problems and building solutions, whether that's through writing code or ensuring software quality. I bring both classroom knowledge and real-world experience collaborating with engineering teams to get things done.
Overview
5
5
years of professional experience
Work History
Technical Support - Tier 2
Savant Systems
03.2020 - Current
- Manage and document complex technical issues through full resolution using JIRA and Salesforce, maintaining detailed bug reports and clear communication channels between support and engineering teams
- Troubleshoot proprietary configuration software on macOS platform, demonstrating deep understanding of system-level interactions
- Perform comprehensive troubleshooting of iOS and Android mobile applications, identifying and documenting platform-specific issues
- Execute hardware and firmware testing procedures, providing detailed reproduction steps and system configurations
Education
Bachelor of Science - Computer Science
University of Massachusetts, Boston
Boston, MA06.2019
Skills
- Customer Service
- Troubleshooting
- HTML & CSS
- JavaScript
- Python
- Java
- C
- C#
- SQL
- Linux
- Git
- JIRA
- Fast Learner
- Ability to Work in a Team
- Communication Skills
Timeline
Technical Support - Tier 2
Savant Systems
03.2020 - Current
Bachelor of Science - Computer Science
University of Massachusetts, Boston
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