CRISEL PENA
Dallas,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
FASTSIGNS
10.2015 - Current
- Deliver extraordinary customer experience.
- First point of contact for walk-in, email & telephone customers.
- Handle/ Manage Money.
- Prepare estimates reports, close and establish/maintain follow up procedures.
- Marketing functions, Email database.
- Identify & Resolves Customer satisfaction issues.
- Prepare reports, close outs, and invoices.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Secretary
MURO CONSTRUCTION, LLC
10.2013 - 09.2015
- Handle front desk duties such as answering phones and customer service.
- Data entry, Bookkeeping, Invoices, Payroll.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Hair Stylist
COOL CUTS 4 KIDS
10.2009 - 08.2013
- Hairstylist for children of all ages.
- Handled/ Managed Money.
- Handled front desk duties such as answering phones, setting appointments, and customer service.
- Developed sales strategy that resulted in high retail sales.
- Developed strong communication and listening skills.
Carhop
SONIC DRIVE
07.2008 - 11.2008
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Managed Money
Education
Basic College Courses - Education
Mountain View College
Dallas, TexasBasic College Courses - Education
El Centro College
Dallas, TexasDiploma -
Skyline High School
Dallas, TexasMay 2010
Skills
- Organization- planning and organizational skills, responsibilities dealt with in timely and professional matter
- Team Player- able to get along with others and share ideas to achieve goals
- Consultative Sales
- Account Updating
- Microsoft Office
- Excellent Communication skills
- Basic Bookkeeping
- Customer Service/Satisfaction
Affiliations
- Licensed Cosmetologist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
FASTSIGNS
10.2015 - Current
Secretary
MURO CONSTRUCTION, LLC
10.2013 - 09.2015
Hair Stylist
COOL CUTS 4 KIDS
10.2009 - 08.2013
Carhop
SONIC DRIVE
07.2008 - 11.2008
Basic College Courses - Education
Mountain View College
Basic College Courses - Education
El Centro College
Diploma -
Skyline High School
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