Criselda Caparas
Union City,USA
Summary
Skilled project manager with extensive expertise in customer relationship management, adept at resolving issues promptly and fostering client trust.
Overview
35
35
years of professional experience
Work History
Project Manager
Eurofins, LLC
Sacramento, California
01.2018 - 12.2025
- Developed project scopes, objectives, and deliverables to ensure client satisfaction.
- Coordinated project details with operations to ensure alignment and effective execution.
- Monitored progress of projects to guarantee timely delivery of quality deliverables.
- Addressed client concerns promptly to uphold project integrity.
- Reviewed objectives and schedules to identify critical project needs.
- Reviewed purchase orders against vendor invoices for compliance verification.
- Prepared weekly reports detailing status of open invoices.
- Processed invoices, adjustments, and credit memos for customer accounts.
Project Manager Assistant
Eurofins LLC
Pleasanton, California
01.2008 - 01.2018
- Managed purchase orders, task orders, contracts, and change orders to streamline procurement processes.
- Collaborated with senior managers to ensure timely completion of all projects.
- Communicated project issues to clients, facilitating timely resolutions throughout project duration.
- Assisted in preparing project documentation and reports for management review.
- Drafted case narratives to highlight anomalies in data packages for client understanding.
- Collated data reports and enhanced deliverables for client delivery, ensuring accuracy in CLP data packages.
- Responded to all accounts receivable inquiries related to laboratory services.
- Processed credit card transactions using TALS system to ensure accurate billing.
Document controller / Administrative Assistant II
Eurofins LLC
Pleasanton, California
01.1996 - 01.2008
- Efficiently provided administrative support to laboratory director and account executives.
- Managed purchasing duties, ordering office and laboratory supplies through Oracle-JDE to maintain inventory levels.
- Organized processing of invoices, credit memos, and accounts receivable documents for financial accuracy.
- Compiled and dispatched analytical reports to clients, ensuring timely delivery.
- Coordinated employee events, travel arrangements, and open house activities for laboratory functions.
- Operated multi-line telephone system as backup receptionist to ensure seamless communication.
Analytical Laboratory Technician
Eurofins LLC (FKA Chromalab)
Pleasanton, California
01.1991 - 01.1996
- Prepared samples for testing, ensuring compliance with laboratory protocols to maintain accuracy and reliability.
- Maintained accurate records of extraction activities, including sample collection and testing results.
- Trained new technicians on safe operation of extraction tools and processes, enhancing team competency and safety standards.
- Coordinated with suppliers to source materials and replenish stock, ensuring uninterrupted laboratory operations.
Education
Bachelor of Science - Business Education – Major in Finance
Saint Paul College of Quezon City
Quezon City, PhilippinesSkills
- Project management
- Financial management
- Time management
- Team collaboration
- Customer relationship management
Highlight Of Qualification
- Possess excellent verbal and written skills, personable and friendly
- Accounting Background – Education, plus work experience in Retail and Banking Industry
- Thirty five years of experience providing excellent customer service
- Open to flexible scheduling and willing to work night and weekend
Timeline
Project Manager
Eurofins, LLC
01.2018 - 12.2025
Project Manager Assistant
Eurofins LLC
01.2008 - 01.2018
Document controller / Administrative Assistant II
Eurofins LLC
01.1996 - 01.2008
Analytical Laboratory Technician
Eurofins LLC (FKA Chromalab)
01.1991 - 01.1996
Bachelor of Science - Business Education – Major in Finance
Saint Paul College of Quezon City