Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Criselda Castillo

Lubbock,TX

Summary

Proven team player with a track record of enhancing customer satisfaction at Casa Nueva through expert cocktail crafting and exceptional service. Skilled in responsible alcohol service and payment processing, I excel in fast-paced environments, demonstrating strong multitasking and communication abilities. Achieved loyalty by memorizing customer preferences, significantly improving repeat business.

Overview

14
14
years of professional experience

Work History

BARTENDER

Casa Nueva
01.2019 - 01.2024
  • Upheld strict regulations for safe alcohol service and food safety.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

CASHIER

BOLTON'S
05.2015 - 07.2017
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Greeted customers entering store and responded promptly to customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Built relationships with customers to encourage repeat business.

Housekeeper

Hampton Inn By Hilton
02.2010 - 07.2015
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Changed bed linens and collected soiled linens for cleaning.

Education

High School Diploma -

Levelland High School
Levelland
05-1986

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Clear and effective communication
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Hospitality service expertise
  • Sales expertise
  • Performance improvement
  • Staff management

Languages

Spanish
Full Professional

Timeline

BARTENDER

Casa Nueva
01.2019 - 01.2024

CASHIER

BOLTON'S
05.2015 - 07.2017

Housekeeper

Hampton Inn By Hilton
02.2010 - 07.2015

High School Diploma -

Levelland High School

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Criselda Castillo