Criselda Yanez
San Juan ,TX
Summary
Dedicated 911 Dispatcher offering 22 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in 911 Communications and EMD protocols.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EMD
Med Care EMS
Mcallen, Texas
03.2017 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Busser
Peter Piper Pizza
Pharr, Texas
05.1991 - 06.1992
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Education
High School Diploma -
Psja North Early College High School
Pharr, TXEmergency Medical Dispatch
NAEMD
Salt Lake City, UT11.2000
Skills
- Flexible and Adaptable
- Customer Service
- Self-Motivated
- Excellent work ethic
- Active Listening
- Decision Making
- Responsible
- Data Entry
- Clerical Support
- Good Telephone Etiquette
- Excellent Communication
- Interpersonal Communication
- Analytical and Critical Thinking
- Dependable and Responsible
- Multitasking Abilities
Certification
- EMD - Emergency Medical Dispatch
- First Aid/CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
EMD
Med Care EMS
03.2017 - Current
Busser
Peter Piper Pizza
05.1991 - 06.1992
High School Diploma -
Psja North Early College High School
Emergency Medical Dispatch
NAEMD
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