Robert Machado Jr.
Mansfield
Summary
Detail-oriented professional skilled in CCTV monitoring, emergency call management, and real-time incident logging. Proven ability to coordinate communication among responders, ensuring efficient resource deployment. Analytical professional with expertise in CCTV monitoring and critical thinking. Known for effective teamwork and active listening, ready to leverage skills to improve incident response and enhance community safety initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EMD
CareFlite
Irving, TX
08.2024 - Current
- Watched cameras and watched for any suspicious activity or if anything was going on for certain events.
- Kept track and log of all information that was collected in PR events and scheduled periods of time.
- Managed emergency calls, assessing situations and dispatching appropriate resources swiftly.
- Coordinated communication between responders, ensuring seamless information flow during critical incidents.
- Utilized CAD systems to log incidents accurately and track resource deployment in real-time.
- Maintained detailed records of all calls and actions taken for compliance and review purposes.
- Trained new dispatchers on protocols and software systems to ensure operational efficiency and consistency.
- Collaborated with law enforcement agencies to streamline response times and improve community safety initiatives.
Assistant Manager
Chipotle
Mansfield, TX
02.2021 - 11.2023
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored new staff on procedures and customer service excellence.
- Coordinated staff schedules to optimize workforce productivity during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
Education
Bachelor of Science - Accounting
The University of Texas At Arlington
Arlington, TX.05.2030
Skills
- CCTV monitoring
- CCTV experience
- CCTV camera technicalities
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Data entry proficiency
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- TCOLE - Texas Commission on Law Enforcement
Timeline
EMD
CareFlite
08.2024 - Current
Assistant Manager
Chipotle
02.2021 - 11.2023
Bachelor of Science - Accounting
The University of Texas At Arlington