Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic
Criselia Dominguez

Criselia Dominguez

Las Vegas,NV

Summary

My satisfaction comes from fulfilling every caller's need with excellence, while providing memorable service and promoting benefits that cater to all customer requirements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Ivonne Welch Medicare Plans
04.2025 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions in CRM systems.
  • Streamlined processes for handling customer complaints, improving response time.

Notary Public

Self Employed Services
03.2025 - Current
  • Executed notarizations for a variety of legal documents, ensuring compliance with state regulations.
  • Maintained meticulous records for all notarized transactions to support legal validity and client trust.
  • Provided exemplary customer service by addressing client inquiries and resolving issues efficiently.

Consumer Service Associate

Anthem Blue Cross
05.2018 - 08.2024
  • Answered incoming calls promptly, courteously, and professionally.
  • Advise of covered retiree and active employee benefits.
  • Submit appeals
  • Discuss HSA account summary
  • Guided members through their benefit information
  • Assisted with member portal password reset and browsing
  • When claims needed to be adjusted claim were sent to team in charge of adjusting claims
  • Resolved customer complaints in a professional manner.
  • Assisted with training new associates on program and plan benefits

Insurance Agent

T-Tec UHC
10.2017 - 04.2018
  • Medicare Advantage enrollment
  • Part D enrollment

Receptionist

ADC Of Las Vegas
03.2016 - 09.2017
  • Verified health insurance information for eligibility
  • Prepared monthly breakfast lunch snack menu
  • Data Entry
  • Scheduled Dr
  • Appointments
  • Met time-sensitive deadlines
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Education

Diploma -

Frontier High School
Camarillo, CA
06.2005

Skills

  • Data entry
  • Filing
  • Invoicing
  • Dispatching
  • Inbound Customer Service
  • Outlook
  • Notary
  • CRM

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Certification

  • CNP - Certified Notary Public

Timeline

Customer Service Representative

Ivonne Welch Medicare Plans
04.2025 - Current

Notary Public

Self Employed Services
03.2025 - Current

Consumer Service Associate

Anthem Blue Cross
05.2018 - 08.2024

Insurance Agent

T-Tec UHC
10.2017 - 04.2018

Receptionist

ADC Of Las Vegas
03.2016 - 09.2017

Diploma -

Frontier High School

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