Crishel Joy G. Hermosada
Aurora,Philippines
Summary
As a recent graduate, Motivated and service-oriented hospitality professional seeking to contribute exceptional customer service, operational support, and strong interpersonal skills in a professional hospitality environment. Committed to delivering outstanding guest experiences through adaptability, teamwork, attention to detail, and a genuine passion for service excellence while continuously developing industry knowledge and professional skills.
Overview
2
2
years of professional experience
Work History
Food and Beverage Server
Amanpulo
04.2026 - 07.2026
- Oversaw restaurant operations from mise en place to closing, ensuring seamless table setups for breakfast, lunch, and dinner services.
- Provided personalized fine dining service by taking orders and anticipating guests' needs, consistently exceeding expectations and maintaining exceptional service standards at a luxury resort.
- Provided exceptional customer service to enhance dining experiences for guests.
- Took and processed food and beverage orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas throughout service shifts.
Food and Beverage Server / Room Attendant and Housekeeping Desk Coordinator Assistant
La Carmela De Boracay Hotel
Malay, Philippines
06.2024 - 07.2024
- Provided quality food and beverage service, addressed guest requests, coordinated with housekeeping and maintenance, monitored daily operations, replenished supplies, and maintained clean facilities to enhance guest experience.
- Took customer orders and provided menu recommendations for a diverse clientele.
- Served food and beverages promptly in a fast-paced hotel environment.
- Maintained cleanliness and organization of dining areas throughout shifts.
Waitress
Frosty Bites Garden Hall
Iligan City, Philippines
10.2024
- Provided food and beverage service, including main courses and desserts, attended to guests' needs throughout events to ensure excellent customer service, and assisted with the dismantling and cleanup of event setups after each function.
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from customers promptly.
- Delivered food and beverages to tables efficiently and courteously.
Waitress
On Call waitress
Poblacion, Philippines
02.2024
- Served food to guests and professionals during events, provided attentive customer service by responding to their needs throughout the event, and assisted in dismantling and clearing event decorations and equipment after the function.
Education
Bachelor of Science - Hospitality Management
Mindanao State University At Naawan
Naawan, Misamis Oriental, PhilippinesSkills
- Customer service
- Event coordination
- Event setup
- Reservations management
- Food safety standards
Certificates And Training Attended
- Bar Management Seminar, Atmosphere Cebu, 10/30/25
- Revenue Management, Dusit Thani Mactan Cebu Resort, 10/30/25
- Guest Service Standard, Jpark Island Resort & Waterpark Cebu, 10/30/25
- Seminar & Ocular Visit, Nustar Resort & Casino, 10/29/25
- Navigating Change & Empowering Future Executive, Mindanao State University at Naawan, 12/20/25
- Startup Sprint: Igniting Entrepreneurial Potential, Mindanao State University, 04/05/24
- Embracing Eco-Excellence: Transforming Hotels and Restaurants for a Sustainable Future, Webinar, 10/14/23
- Standards for General Guest Service Seminar, JPARK Island Resort & Waterfront, Cebu, 11/23/23
- Career Orientation Seminar in the Cruise Line Industry and Barista course, Magsaysay Center for Hospitality & Culinary Arts (MIHCA), Cebu, 11/24/23
- Department of Tourism Seminar: Culture and Sustainability, Seafront Grill and Restaurant, Bohol, 11/25/23
- Application of Communication skills in Hospitality Setting Seminar, MSU- Naawan Function House, 12/10/23
Personal Information
- Bar Management Seminar, Atmosphere Cebu, 10/30/25
- Revenue Management, Dusit Thani Mactan Cebu Resort, 10/30/25
- Guest Service Standard, Jpark Island Resort & Waterpark Cebu, 10/30/25
- Seminar & Ocular Visit, Nustar Resort & Casino, 10/29/25
- Navigating Change & Empowering Future Executive, Mindanao State University at Naawan, 12/20/25
- Startup Sprint: Igniting Entrepreneurial Potential, Mindanao State University, 04/05/24
- Embracing Eco-Excellence: Transforming Hotels and Restaurants for a Sustainable Future, Webinar, 10/14/23
- Standards for General Guest Service Seminar, JPARK Island Resort & Waterfront, Cebu, 11/23/23
- Career Orientation Seminar in the Cruise Line Industry and Barista course, Magsaysay Center for Hospitality & Culinary Arts (MIHCA), Cebu, 11/24/23
- Department of Tourism Seminar: Culture and Sustainability, Seafront Grill and Restaurant, Bohol, 11/25/23
- Application of Communication skills in Hospitality Setting Seminar, MSU- Naawan Function House, 12/10/23
Timeline
Food and Beverage Server
Amanpulo
04.2026 - 07.2026
Waitress
Frosty Bites Garden Hall
10.2024
Food and Beverage Server / Room Attendant and Housekeeping Desk Coordinator Assistant
La Carmela De Boracay Hotel
06.2024 - 07.2024
Waitress
On Call waitress
02.2024
Bachelor of Science - Hospitality Management
Mindanao State University At Naawan