Crismely ALMANZAR MARIA
Absecon
Summary
Dynamic sales associate recognized for enhancing client satisfaction through personalized beauty consultations and proactive problem-solving. Effective in streamlining processes and fostering strong customer relationships that drive loyalty and repeat business. Dedicated to delivering exceptional service that exceeds client expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Prestige Beauty Advisor
Ulta
Mays Landing
10.2025 - 02.2026
- Provided personalized beauty consultations to meet individual customer needs.
- Advised customers on skincare and beauty products, tailoring selections to individual needs.
- Demonstrated makeup application techniques, improving customer confidence and satisfaction.
- Showcased products to customers and offered personalized recommendations based on preferences.
- Assisted in executing promotional events and special sales initiatives.
- Maintained a professional attitude towards clients while providing excellent customer service.
Guest Experience Associate
Exhale Spa
Atlantic City
01.2025 - 05.2025
- Enhanced guest satisfaction by providing personalized assistance and addressing their concerns promptly.
- Provided exceptional customer service, leading to positive feedback and increased repeat visits.
- Coordinated accommodations for guests with accessibility requirements, enhancing their overall experience.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with reservation inquiries, ensuring accurate booking information and timely confirmations.
- Managed guest appointments and schedules, ensuring seamless service delivery and improved client satisfaction.
- Trained new associates on company policies, procedures, and customer service best practices for seamless team integration.
- Established a warm and inviting atmosphere for guests in the lobby area.
Sales Associate/Customer Service Representative
Macy's Inc.
Mays Landing
10.2024 - 12.2024
- Cultivated strong relationships with customers to foster loyalty and repeat business.
- Greeted customers and delivered tailored assistance to enhance shopping experience.
- Maintained comprehensive knowledge of store merchandise and policies to effectively address customer inquiries.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Front Desk/Cosmetologist Student
ACIT Cosmetology Clinic
Mays Landing
12.2023 - 05.2024
- Performed skin care services such as facials, waxing and makeup application.
- Coordinated appointments using scheduling software to optimize service delivery and enhance customer experience.
- Maintained accurate customer records including contact details and service history to ensure personalized service.
- Cultivated strong relationships with regular customers by delivering exceptional customer service.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Customer Service Cashier
Flavor Tour LLC
Atlantic City
07.2023 - 09.2023
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints promptly, escalating complex issues to supervisor for swift resolution.
- Greeted customers promptly and responded to questions.
- Cultivated loyal clientele through friendly interactions and consistent appreciation.
- Verified that all coupons were valid prior to processing them into the system.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Counted and balanced cashier drawers.
- Assisted co-workers with tasks to enhance store operations.
Education
BACHELOR OF SCIENCE - DUAL DEGREE BUSINESS ADMINISTRATION AND MARKETING
Stockton University
Galloway, NJ05-2028
HIGH SCHOOL DIPLOMA - COSMETOLOGY
Atlantic County Institute of Technology
Mays Landing, NJSkills
- Customer service excellence
- Sales techniques
- Customer engagement
- Empathy in communication
- Conflict resolution
- Relationship management
- Problem-solving skills
- Attention to detail
- Multitasking abilities
- Adaptability
- Time management
- Team leadership
Languages
Spanish
Native/ Bilingual
Italian
Limited
French
Limited
Certification
- OSHA Certified
- Cosmetology License
Timeline
Prestige Beauty Advisor
Ulta
10.2025 - 02.2026
Guest Experience Associate
Exhale Spa
01.2025 - 05.2025
Sales Associate/Customer Service Representative
Macy's Inc.
10.2024 - 12.2024
Front Desk/Cosmetologist Student
ACIT Cosmetology Clinic
12.2023 - 05.2024
Customer Service Cashier
Flavor Tour LLC
07.2023 - 09.2023
BACHELOR OF SCIENCE - DUAL DEGREE BUSINESS ADMINISTRATION AND MARKETING
Stockton University
HIGH SCHOOL DIPLOMA - COSMETOLOGY
Atlantic County Institute of Technology