
Dynamic Senior Customer Service Representative with 20+ expertise in client assistance and complaint resolution. Proven ability to mentor junior representatives and implement process improvements that enhance workflow efficiency. Knowledgeable in ERP Systems including but not limited to Netsuite with a focus in accuracy, client satisfaction and continuous improvement. Diligent Senior Customer Service Representative with proven ability to handle complex customer inquiries and resolve issues efficiently. Known for delivering high-quality service and fostering customer loyalty through personalized support. Demonstrated expertise in team collaboration and effective communication.