Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Crissa Radabaugh

Roy,UT

Summary

Dynamic Senior Customer Service Representative with 20+ expertise in client assistance and complaint resolution. Proven ability to mentor junior representatives and implement process improvements that enhance workflow efficiency. Knowledgeable in ERP Systems including but not limited to Netsuite with a focus in accuracy, client satisfaction and continuous improvement. Diligent Senior Customer Service Representative with proven ability to handle complex customer inquiries and resolve issues efficiently. Known for delivering high-quality service and fostering customer loyalty through personalized support. Demonstrated expertise in team collaboration and effective communication.

Overview

21
21
years of professional experience

Work History

Senior Customer Service Representative

Bob Barker Company
Ogden, UT
05.2005 - Current
  • Resolved customer inquiries and issues, ensuring high satisfaction levels.
  • Trained and mentored junior representatives to enhance team performance.
  • Implemented process improvements that streamlined customer service workflows.
  • Developed training materials to support onboarding of new staff members.
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Collaborated with cross-functional teams to address complex customer needs.
  • Analyzed customer feedback to identify areas for service enhancement.
  • Leveraged CRM software to track interactions and improve response times.

Education

High School Diploma -

Washington High School
Ogden, UT
07-1998

Skills

  • Client assistance
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Netsuite (Advanced)
  • Warehouse Management Systems
  • Microsoft Office Suite
  • Credit card processing
  • Escalation management
  • Cross-functional collaboration
  • Call center experience
  • Process optimization
  • De-escalation techniques
  • CRM software
  • Live chat support

Timeline

Senior Customer Service Representative

Bob Barker Company
05.2005 - Current

High School Diploma -

Washington High School

Awards

  • Values Award - Perform with Distinction
  • Team Excellence Award
  • Quality Award
  • Leader Award
  • President's Award