Crissel Lara

• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Overall watch hotel operation's to meet hotel sales.

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

• Interacted pleasantly with customers and warmly greeted their stay
• Used effective methods to quickly resolve issues among guests
• Monitored multiple databases to keep track of all company inventory in laundry department
• Built a long-term relationships with guest staying long term
• Delivered an exceptional level of service to each guest by listening to concerns and answering questions
• Covered supervisor shift while off, open and closed back housekeeping department
• Supervised all employees on their work duties
• Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done
• Experience in training new employee

Customer service provided daily as guest came in and out of hotel.

Providing a clean environment for guest to stay and also did inventory for all housekeeping needs.

• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
• Assisted customers by finding needed items and checking inventory for items at other locations
• Processed efficient and accurate cash, debit, check and credit card transactions
• Provided excellent customer service
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well- stocked, organized and current

• Maximized Customer satisfaction by assisting customers complete purchases, locate items, cashier
• Job consisted of prolonged standing for periods of time, bending, stretching, and occasional lifting up to 50 lbs
• Provided excellent customer service, presented friendly, positive attitude and team player
• Greeted incoming customers and provided personable and knowledgeable service
• Kept check- out area sanitized and clean, organized, and well- stocked to maintain attractive store
• Processed efficient and accurate cash, debit, check and credit card payments using Point- Of- Sale software