Lidia Gomez
Palmdale,CA
Summary
Reliable professional with background in medical reception and patient coordination. Experienced in managing front desk operations, scheduling appointments, maintaining medical records confidentially and providing high quality customer service to patients. Strong communication skills, adept at multi-tasking and problem-solving capabilities demonstrated through previous role. Made significant impact by improving office efficiency and fostering positive relationships with patients.
Overview
21
21
years of professional experience
Work History
Medical Front Desk Supervisor
Palmdale Regional Family Care
Palmdale, CA
10.2016 - Current
- Developed relationships with customers through proactive outreach efforts.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Identified needs of customers promptly and efficiently.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Performed administrative tasks such as answer customer inquiries via phone and email, updating databases and generating reports.
IHSS Care Provider
IHSS Public Authority
Lancaster, CA
03.2003 - 12.2023
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Developed strong relationships with clients based on trust and respect.
- Developed strategies for helping clients manage chronic illness symptoms and maximize functional abilities.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Education
High School Diploma -
California Technical Education College
Los Angeles, CASkills
- Bilingual communication
- Customer Service
- Community Outreach
- Data Entry
- Dedicated Team Player
- HIPAA Compliance
- Medical Billing
- Medical Terminology
- Problem-solving abilities
- Quick Learner
Languages
Spanish
Native/ Bilingual
Timeline
Medical Front Desk Supervisor
Palmdale Regional Family Care
10.2016 - Current
IHSS Care Provider
IHSS Public Authority
03.2003 - 12.2023
High School Diploma -
California Technical Education College
Similar Profiles
Ana LopezAna Lopez
Medical Assistant /Office Administrator at Palmdale Regional Women's And Family CareMedical Assistant /Office Administrator at Palmdale Regional Women's And Family Care
Nina AlaverdyanNina Alaverdyan
Student Registered Nurse at Palmdale Regional Medical CenterStudent Registered Nurse at Palmdale Regional Medical Center
Michelle BrooksMichelle Brooks
Registered Nurse, PACU at Palmdale Regional Medical CenterRegistered Nurse, PACU at Palmdale Regional Medical Center