Heather Stolzenburg
Konza Prairie Community Health Center
Abilene
1
Certification
26
years of professional experience
Dedicated Medical Professional experienced in anticipating patient needs and ensuring comfort during procedures. Delivered exceptional patient and customer care through proactive support and effective communication. Fostered a collaborative work environment by assisting team members and leading by example.
Work History
Medical Front Desk Supervisor
5 Months- Implemented efficient patient flow processes, reducing wait times and improving overall satisfaction.
- Supervised daily front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Trained and mentored front desk staff, enhancing team performance and service quality.
- Coordinated communication between departments to streamline patient care and information sharing.
- Managed electronic health records system, ensuring accuracy of patient information and compliance with regulations.
- Evaluated front desk procedures regularly, identifying areas for improvement and implementing best practices.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Scheduled and assigned daily work and activities for team members.
- Collected payments and balanced at the end of the day
- Monthly chart audits
- Managing the Doctors and APPs' schedules
- answering phone calls
- reviewing daily reports
Clinic Coordinator
2 Years 3 Months- Coordinated day-to-day operations of department, scheduling tasks and assigning duties to ensure workflow efficiency.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Managed communication between departments to streamline information sharing and collaboration.
- Streamlined communication between departments to resolve issues promptly and enhance collaboration.
- Organized Admin email account, prioritizing and responding to inquiries to improve response times.
- Pulling weekly audits to ensure information is accurate in the patients' EHR
- Resolved customer complaints in a timely manner while upholding company standards.
- Oversaw team of Patient Access Representatives to ensure efficient operations.
- Welcomed patients upon arrival to create a friendly atmosphere. and assisting pt with the check-in process as needed
- Ensuring we are collecting all HRSA required documentation and uploading it into our EHR
- Served as a Pod Receptionist during staff shortages.
- Assisted in the lab as a phlebotomist.
Director of Nutritional Services
1 Year 6 Months- Oversee all aspects of food service within the 5 schools in my district
- Continued direct administration, planning, assessing, implementing, and evaluating the food program to ensure compliance with state regulation, as well as meeting the needs of the staff and students in the district.
- Ensure the presentation and quality of food meet Opaa standards.
- Developed cost-effective menus that aligned with nutritional guidelines.
- Develop cost effective menus
- Work with the district liaison to meet goals and to ensure contract compliance, to execute monthly billing, to make sure that everyone is happy, and to see if we need to make any changes.
- Hired and trained new employees to ensure effective staffing. Help open new districts that are now partnered with Opaa. Maintaining certification regulations set by the state.
Kitchen Manager/Assistant Director
2 Years 4 Months- Head cook / Assistant Director
- Preparing meals and snacks for students and teachers using USDA guidelines
- Coordinated daily supply needs, optimizing staff workflow
- Trained new employees on kitchen procedures and safety protocols, enhancing compliance and operational consistency
- Managed weekly orders to align with menu requirements, ensuring availability of ingredients and minimizing waste
- Ensuring all schools are staffed and running smoothly
- Ensured all schools had adequate staff for efficient daily operations
Phlebotomist
5 Years 4 Months- Obtain blood samples and swabs from patients
- Confirmed and documented orders from doctors to ensure accuracy and compliance with medical requirements.
- Facilitated patient comfort by employing techniques to reduce anxiety before procedures.
- Trained new students and employees on procedures and patient interaction, emphasizing effective strategies for managing challenging blood draws.
- Maintained cleanliness and organization in laboratory to ensure efficient workflow.
- Managed supply orders and inventory to ensure availability while preventing overstock.
Pharmacy Technician
7 Years- Make IV bags for inpatients and Cancer treatments
- Transcribe and fill prescriptions for patients
- Reviewed and updated medication lists with patients, enhancing accuracy and promoting adherence.
- Restocked Omnicells at nurses' stations, ensuring timely availability of medications for patient care.
- Assisted patients in accessing affordable prescriptions through Patient Assistance programs, improving medication access and adherence.
Medical Assistant
2 Years 3 Months- Check in patients, check and record vitals and update their chart
- Assist the Physician during in-office medical procedures and minor surgeries
- Supported nurses and physicians in providing quality patient care
- Performed blood draws and lab testing to support diagnostic procedures
- Conducted EKGs, spirometry, and bladder scans for patient assessments
- Cleaned and sterilized instruments and equipment to ensure safety during procedures
- Conducted patient appointments to facilitate access to medication assistance programs
- Achieved CPR certification to provide critical support in emergency situations
ER Specialty Technician
5 Years 1 Month- Assisted physician during procedures to ensure efficient patient care
- Supported nurses and physician in delivering patient care
- Checked in patients, took vitals, and relayed critical information to nurse
- Supported nurses and physician in delivering comprehensive patient care
- Completed CPR certification course
- Maintained cleanliness and stocked supplies in treatment rooms
- Trained new employees on procedures and protocols
- Ordered medical supplies for the emergency room to ensure readiness for patient care.
- Organized and prepared work schedules for all technicians to optimize workflow.
Education
EMT-B
High School Diploma
Skills
EHR Management
Patient scheduling
Appointment management
Patient check-in management
Patient intake procedures
Patient support
Customer service
Client support
Front desk operations
Problem-solving
Team leadership
Conflict resolution
Work environment
Reception duties
Customer care
Customer service
Certification
CPR Certification
Timeline
Medical Front Desk Supervisor
Salina Family HealthCare
03.2026 - 08.2026Read More
Clinic Coordinator
Konza Prairie Community Health Center
06.2024 - CurrentRead More
Director of Nutritional Services
OPAA!
12.2022 - 06.2024Read More
Kitchen Manager/Assistant Director
OPAA!
08.2020 - 12.2022Read More
Phlebotomist
Stormont Vail Health
04.2015 - 08.2020Read More
Pharmacy Technician
Stormont Vail Health
04.2008 - 04.2015Read More
Medical Assistant
Salina Family HealthCare
09.2005 - 12.2007Read More
ER Specialty Technician
Salina Regional HealthCare
08.2000 - 09.2005Read More
Holy Highway Christian Academy
High School Diploma
Read More
Salina VoTech
EMT-B
Read More