Katrina Joe
San Diego,CA
Summary
Detail-oriented medical receptionist skilled in patient insurance verification, EHR management, and schedule coordination. Committed to ensuring HIPAA compliance and enhancing patient flow.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
Encompass Family And Internal Medicine Group
La Mesa, California
08.2024 - 09.2026
- Answered and managed high volume incoming phone calls, assisting patients with appointment scheduling and inquiries.
- Scheduled, rescheduled, and confirmed patient appointments, ensuring accurate appointment records and minimizing scheduling conflicts.
- Verified patient insurance eligibility and benefits, obtaining necessary information to facilitate seamless patient access to care.
- Organized patient charts to ensure all required documentation was readily available prior to each appointment. and ensure all required documentation is available prior to appointment.
- update and maintain accurate patient demographic, insurance, and medical information within the electronic health record (EcW)
Medical Receptionist
San Juan Regional Medical Center-Urology
Farmington , NM
08.2023 - 01.2024
- Provided professional front-desk and patient support in a busy urology practice.
- Scheduled appointments, managed patient check-in/check-out, and responded to telephone and patient inquiries.
- Maintained accurate patient records, data entry, registration, and insurance information.
- Coordinated with providers and clinical staff to promote efficient patient flow and quality patient care.
- Demonstrated excellent customer service, communication, teamwork, confidentiality, and attention to detail.
Medical Assistant/Receptionist
Center for Primary Care
Grovetown, Georgia
03.2021 - 11.2022
- Scheduled appointments, managed patient check-in, registration, insurance verification, and documentation to ensure smooth patient experiences.
- Coordinated patient flow and supported daily clinical operations to enhance service delivery.
- Provided professional front-desk and telephone support while assisting patients, families, and healthcare staff.
- Communicated professionally with patients, visitors, physicians, and staff to foster positive relationships.
- Maintained HIPAA compliance and patient confidentiality in all interactions and documentation.
- Performed accurate data entry, billing, payment posting, and medical record processing.
Receptionist/ Plasma Processing
BPL Plasma
Farmington, New Mexico
08.2018 - 10.2020
- Welcomed and assisted donors, managed medical documentation, scheduled appointments, handled emails and document control, answered calls, and coordinated administrative tasks to enhance donor experience and operational efficiency.
- Plasma Processing & Product Handling: Perform aseptic sampling, heat sealing, centrifugation, labeling, inspection, classification, and proper storage of plasma units while maintaining product safety and integrity.
- Quality & Regulatory Compliance: Follow cGMP, SOPs, regulatory requirements, and unidirectional flow procedures while maintaining accurate documentation and data integrity.
- Managed inventory, organized freezers, disposed of products, packed, and prepared shipments while ensuring accurate staging and documentation of released units for regulatory compliance.
Education
Bachelor of Science - Health Care Administration
Charter College
Anchorage, AK11-2022
Associate of Science - Allied Health
Charter College
Anchorage, AK05-2021
High School Diploma -
Kirtland Central High
Kirtland, NM05-2017
Skills
- Patient insurance verification
- EHR management
- EMR / EHR
- Documentation processing
- Payment processing
- Co-payment collection
- Schedule coordination
- Patient flow management
- Medical records management
- HIPAA compliance
- Telephone communication
Certification
- Medical Assistant Certificate
- BLS
Timeline
Front Desk Medical Receptionist
Encompass Family And Internal Medicine Group
08.2024 - 09.2026
Medical Receptionist
San Juan Regional Medical Center-Urology
08.2023 - 01.2024
Medical Assistant/Receptionist
Center for Primary Care
03.2021 - 11.2022
Receptionist/ Plasma Processing
BPL Plasma
08.2018 - 10.2020
Bachelor of Science - Health Care Administration
Charter College
Associate of Science - Allied Health
Charter College
High School Diploma -
Kirtland Central High