Lesley Shipp
Damascus,AR
Summary
Detail-oriented Front Desk Medical Receptionist with expertise in patient scheduling and appointment management. Committed to enhancing patient satisfaction and ensuring HIPAA compliance.
Overview
25
25
years of professional experience
Work History
Front Desk Medical Receptionist
Boston Mountain Rural Health Center
Center Ridge, AR
08.2023 - Current
- Managed patient check-in and appointment scheduling to enhance office efficiency.
- Maintained organized patient records while adhering to HIPAA regulations for confidentiality and security.
- Processed insurance claims using electronic medical record systems, ensuring accurate billing practices.
- Streamlined front desk operations by implementing best practices for managing high patient volumes.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Front Desk Medical Receptionist
MedExpress Urgent Care
Conway, AR
06.2018 - 08.2023
- Trained new staff on front desk procedures, promoting a collaborative work environment.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Checked patient insurance, demographic, and health history to keep information current.
Restaurant Manager
Mom 'N Pop's Waffle
Morrilton, AR
02.2012 - 07.2018
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Managed inventory, optimizing stock levels to reduce waste and improve cost efficiency.
- Enforced health and safety compliance, maintaining a safe dining environment for guests and employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Stay at Home Parent
Stay At Home Mom
Marshall, AR
10.2006 - 01.2012
- My children's Father passed away. I took a leave from work to care for my children and be there for them.
Accounts Payable and Receivable Clerk
Valley Nissan, Jeep, Dodge
Russellville, AR
11.2001 - 10.2006
- Processed invoices efficiently, ensuring timely payments to vendors and maintaining positive relationships.
- Maintained accurate and complete records to document transactions and support decision-making.
- Payroll
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
Education
High School Diploma -
Atkins High School
Atkins, ARSkills
- Patient scheduling
- Appointment scheduling
- Insurance eligibility
- Insurance verification
- Insurance verifications
- Patient intake
- HIPAA compliance
- Records maintenance
- Co-payment collection
- Insurance verification processs
- Financial transaction handling
Timeline
Front Desk Medical Receptionist
Boston Mountain Rural Health Center
08.2023 - Current
Front Desk Medical Receptionist
MedExpress Urgent Care
06.2018 - 08.2023
Restaurant Manager
Mom 'N Pop's Waffle
02.2012 - 07.2018
Stay at Home Parent
Stay At Home Mom
10.2006 - 01.2012
Accounts Payable and Receivable Clerk
Valley Nissan, Jeep, Dodge
11.2001 - 10.2006
High School Diploma -
Atkins High School