Diana Don-Diaz
Miami Gardens
Summary
Detail-oriented Front Desk Medical Receptionist with proven skills in customer service, appointment scheduling, and insurance processing. Adept at coordinating patient communications and supporting healthcare teams to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Front Desk Medical Receptionist
Maternal Fetal Medicine of Southeast Florida
Miramar
02.2023 - Current
- Scheduled appointments efficiently using electronic health record systems.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Processed insurance information and handled billing inquiries professionally.
- Coordinated communication between patients and healthcare providers effectively.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Coordinated patient referrals to specialists and ensured timely follow-up.
- Assisted patients in understanding referral processes and services available.
Insurance Coordinator
Signature Women's Healthcare
Pembroke Pines
04.2022 - 02.2023
- Coordinated insurance verification for patient appointments and procedures.
- Managed claims submissions and follow-ups with insurance providers.
- Assisted patients in understanding their insurance benefits and coverage options.
- Maintained accurate patient records in electronic health record systems.
- Resolved patient inquiries regarding insurance issues or discrepancies promptly.
- Updated and monitored insurance provider lists for accuracy and compliance.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
- Informed patients of claims status after filing insurance claims.
Insurance Coordinator
Miami Spine Specialists
Miami Beach
10.2020 - 04.2022
- Coordinated insurance verification for patient appointments and procedures.
- Managed claims submissions and follow-ups with insurance providers.
- Assisted patients in understanding their insurance benefits and coverage options.
- Maintained accurate patient records in electronic health record systems.
- Collaborated with healthcare providers to ensure proper coding for services rendered.
- Resolved patient inquiries regarding insurance issues or discrepancies promptly.
- Researched policy changes requested by clients and updated their accounts accordingly.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Compiled data from various sources to prepare reports for management on a regular basis.
- Reviewed documentation submitted by clients prior to issuing insurance policies, ensuring accuracy and completeness.
- Prepared invoices for payment processing according to established guidelines.
Assistant Office Manager
First Class OBGYN
Weston
10.2018 - 10.2020
- Managed daily office operations and maintained efficient workflow.
- Coordinated patient scheduling and ensured timely appointments for optimal care.
- Assisted in maintaining accurate patient records and confidential information management.
- Supported inventory management by ordering medical supplies and tracking usage.
- Trained new staff on office procedures and customer service standards.
- Developed communication strategies to enhance patient engagement and satisfaction.
- Organized office events and meetings to promote team collaboration and morale.
- Implemented process improvements to streamline administrative tasks and increase efficiency.
- Maintained a calendar of events, meetings, conferences, appointments.
- Processed invoices from vendors in an accurate and timely manner.
- Performed additional tasks assigned by senior management staff.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Monitored inventory levels of office supplies; placed orders when necessary.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Assistant Manager
Planet Fitness
Hialeah
08.2017 - 09.2018
- Assisted in managing daily operations and maintaining a welcoming environment.
- Coordinated staff schedules and ensured adequate coverage for all shifts.
- Trained new team members on company policies and customer service standards.
- Monitored gym equipment maintenance and facilitated timely repairs.
- Oversaw member enrollment processes and addressed membership inquiries efficiently.
- Promoted fitness programs and encouraged member participation during events.
- Conducted regular staff meetings to communicate updates and gather feedback.
- Implemented operational improvements to enhance overall member experience.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
Education
Associate of Arts - Education
Miami Dade College
Miami, FL05-2020
Skills
- Electronic health records
- Appointment scheduling
- Insurance processing
- Customer service
- Patient communication
- Data entry
- Office administration
- Problem solving
- Attention to detail
- Time management
- Point-of-sale system
- Insurance verification
- Intake form processing
- Information documentation
- Call handling
- Check-in management
- HIPAA compliance
- Records management
- Medical office procedures
- Medical terminology
- Microsoft Office
- Organizational skills
- Bilingual communication
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Medical Receptionist
Maternal Fetal Medicine of Southeast Florida
02.2023 - Current
Insurance Coordinator
Signature Women's Healthcare
04.2022 - 02.2023
Insurance Coordinator
Miami Spine Specialists
10.2020 - 04.2022
Assistant Office Manager
First Class OBGYN
10.2018 - 10.2020
Assistant Manager
Planet Fitness
08.2017 - 09.2018
Associate of Arts - Education
Miami Dade College