Ailene Robles Romero

• Greeted patients, delivering friendly, professional customer service to enhance patient experience.Schedule, confirm, and manage patient appointments.Check patients in and out of the medical office. Verify patient information, insurance coverage, and eligibility. Collect copayments, payments, and outstanding balances. Answer phone calls, respond to questions, and take messages.Assist healthcare providers with examinations and minor procedures. Take and record vital signs, including blood pressure, pulse, temperature, and oxygen saturation. Collect blood specimens through venipuncture and capillary punctures.Prepare patients for examinations and explain clinical procedures.
• Performed patient intake, updated medical histories to ensure accurate and comprehensive patient records.Administered injections and vaccines according to training. Label, process, and prepare specimens for laboratory testing. Maintain medical supplies and ensure proper equipment handling.Provide compassionate patient care while protecting confidentiality.
• Centrifuged blood specimens in laboratory, efficiently separating cells from serum for accurate testing.Prepared and packaged specimens for courier transport.

Collected blood samples through venipuncture and skin punctures and verified patient identity and laboratory orders.

• Complied with OSHA standards to maintain a safe environment., CLIA, and HIPAA guidelines. Delivered compassionate patient care, enhancing patient comfort and trust throughout medical visits.
• Initiated patient interaction to facilitate check-in process. and reviewed visit needs at Las Clínicas Del Norte clinic.
• Recorded vital signs and updated patient charts in clinic records.
• Prepared exam rooms with supplies, instruments, and sterilized equipment.

• Greeted urgent care patients and managed front desk check-in at ultiMED urgent care.
• Provided a warm greeting to urgent care patients to enhance their experience. and managed front desk check-in at ultiMED urgent care.
• Managed scheduling of patient appointments to ensure efficient clinic operations. and updated visit calendars using clinic scheduling systems.
• Collected and verified insurance cards from patients to streamline the intake process. and verified patient information for urgent care intake.

• I am currently in a medical training program that combines classroom instruction with hands-on clinical experience. Through this program, I have gained knowledge in anatomy, physiology, medical terminology, and patient care procedures while developing practical skills essential for real world healthcare settings. During my clinical rotations, I worked alongside medical assistants, nurses, and providers to perform essential tasks such as obtaining vital signs, assisting with examinations, preparing patients for procedures, practicing infection control, and documenting patient information accurately. Enhanced communication with patients, maintained professionalism, and applied critical thinking in fast-paced environments through hands-on experiences.
• Assisted nursing staff with direct patient care at CHRISTUS Health facilities.
• Obtained and logged vital signs to maintain updated patient health records.
• Assisted patients with bathing, dressing, grooming, and toileting.

• Hospitality services, Office management, Ensured guest satisfaction by addressing needs and inquiries., Fluent in English and Spanish, Processed guest transactions accurately during check-in and check-out., Managed reservation systems to facilitate guest bookings efficiently., Organized and maintained files for guest records and transactions., Demonstrated active listening to understand guest concerns and requests., Handled credit and cash payments to ensure smooth transactions., Used property management systems to oversee guest services and reservations., Managed check-in and check-out procedures for guest arrivals and departures., Applied stress management techniques to maintain composure in busy situations., Collaborated with team members to deliver excellent service., Followed safety regulations according to company standards. Answered phones, responded to inquiries, and took messages. Stayed current on promotions, discounts, packages, and offers available at the hotel. Kept accurate records of guest transactions. Resolved customer complaints swiftly. Assisted with check-in and check-out procedures for guests. Verified accuracy of room rates and other charges during check-in process. Inputted guest information into the computer system accurately and securely. Managed cash drawer responsibly throughout shift. Provided tailored information on hotel amenities and local attractions, improving guest experience. Coordinated reservations for groups and special events, ensuring seamless guest experiences. Provided excellent customer service while upholding company policies. Assisted guests at check-in, providing information on various services within the hotel. Deposited guest valuables in hotel safes or safe -deposit boxes. Answered guest inquiries, recommending shopping, dining or entertainment. Performed bookkeeping activities to balance accounts and conduct nightly audits.
• Greeted guests warmly upon arrival, creating a welcoming atmosphere. and delivered warm Provided exceptional Homewood Suites by Hilton service to all guests.
• Processed check-ins and check-outs using Hilton OnQ system
• Managed reservations, room assignments, and guest account details

• Delivered health education to participants at community health events, enhancing awareness and engagement in health topics. Facilitated discussions between healthcare professionals regarding best practices for providing quality care to patients. Coordinated and led workshops on nutrition, physical activity, stress management, and other health-related topics, promoting healthier lifestyle choices. Engaged stakeholders at all levels when developing new approaches to improving population health. Advised individuals on lifestyle modifications that could improve their overall wellbeing. Developed educational materials and resources for use in health promotion activities. Facilitated individual and group counseling sessions on wellness topics, supporting individuals in achieving their health goals. Counseled patients on preventive care to improve general health and well-being.
• Provided expert advice to Vitamin Shoppe customers on choosing vitamins, supplements, and wellness products based on their health needs.
• Proposed effective nutrition solutions by leveraging store product knowledge to address specific customer health concerns.
• Executed sales transactions accurately using point-of-sale systems and managed cash handling procedures to ensure financial integrity.

• Communicated with kitchen staff regarding customer feedback or complaints. Provided menus and answered questions about menu items and specials. Performed opening and closing duties such as restocking supplies and cleaning work areas. Assisted with setting up banquet rooms for special events. Managed reservations, waitlists, and special requests for large parties. Provided assistance to servers by refilling beverages and clearing plates from tables. Monitored dining room activity to ensure all guests were receiving optimal service. Refilled condiment stations to ensure availability for guests, silverware , napkins, tablecloths as needed. Completed daily side work tasks such as rolling silverware and folding napkins. Organized seating based on customer preferences and flow based on customer preferences and restaurant policies. Initiated customer interactions to create a friendly atmosphere and escorted them to their tables. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. Greeted guests warmly upon arrival to create a welcoming environment. and sat customers at tables or in waiting areas. Checked dining and serving areas to verify proper cleanliness and readiness for guests. Managed guest expectations by relaying information regarding hours, wait times, and specials. Escorted guests to the seating area, furnished menus and highlighted daily specials.
• Greeted guests entering Santa Clara Hotel & Casino dining areas with warm professionalism.
• Managed reservations and waitlists using host stand procedures.
• Seated guests according to table availability and dining room flow. based on table availability and dining room flow.