Crissina Gibson
Sarahsville,OH
Summary
Proven Billing Specialist with a track record of enhancing revenue and efficiency for Ohio Health Physician Group. Excelled in insurance verification and customer service, significantly improving billing accuracy and client satisfaction. Skilled in medical billing software and known for meticulous attention to detail, I spearheaded software training, boosting team productivity by streamlining payment processes.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Ohio Health Physician Group
09.2013 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Reached out to insurance companies to verify coverage.
- Improved payment posting efficiency by streamlining processes and implementing new software tools.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
Education
Associate of Science - Medical Insurance Billing And Coding
Everest University
Tampa, FL01-2013
GED -
Caldwell High School
Caldwell, Ohio03-1989
Skills
- Billing systems and software
- Insurance verification
- Customer service
- Claims processing/submission/errors
- HIPAA compliance
- Account reconciliation
- Denial management
- Medical billing expertise
- Payment posting
- Attention to detail
- Medical coding
- Microsoft office
Timeline
Billing Specialist
Ohio Health Physician Group
09.2013 - Current
Associate of Science - Medical Insurance Billing And Coding
Everest University
GED -
Caldwell High School
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