Cristal Bruno
North chesterfield,VA
Summary
Dynamic Patient Service Representative with a proven track record at Bon Secours Mercy Health, excelling in appointment scheduling and insurance verification. Adept at enhancing patient experiences through effective communication and HIPAA compliance. Bilingual in Spanish, I foster strong relationships, ensuring clarity and understanding in patient care.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Bon Secours Mercy Health
Richmond, VA
05.2025 - Current
- Assisted patients with appointment scheduling and inquiries to enhance service efficiency.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Communicated effectively with healthcare teams to ensure seamless patient care coordination.
- Handled insurance verification processes, improving patient understanding of coverage and costs.
Preschool Teacher
New Kent Christian Academy
New Kent, VA
04.2024 - 07.2024
- Developed engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing environment that encouraged student curiosity and exploration.
- Implemented classroom management strategies to maintain a positive learning atmosphere.
- Collaborated with parents to support child development and address individual needs.
- Organized educational activities that promoted social, emotional, and cognitive growth.
- Assisted in assessing student progress through observations and evaluations.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Improved learning with well-structured lesson plans that made complex concepts easier for preschoolers to understand.
Sales Associate
TJX Companies
Richmond, VA
08.2023 - 12.2023
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Collaborated with team members to maintain organized and visually appealing merchandise displays.
- Processed transactions accurately while providing exceptional customer service at point of sale.
- Learned and utilized inventory management systems to track stock levels and product availability.
Education
High School Diploma -
Meadowbrook High School
Richmond, VA Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Scheduling appointments
- Patient greeting
- Document filing
- FLUENT IN spanish
- Phone etiquette
- Patient follow-up
- Appointment reminders
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Bon Secours Mercy Health
05.2025 - Current
Preschool Teacher
New Kent Christian Academy
04.2024 - 07.2024
Sales Associate
TJX Companies
08.2023 - 12.2023
High School Diploma -
Meadowbrook High School