Cristal Caldwell
Largo,FL
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Fresenius Medical Care
Clearwater Beach, FL
06.2021 - Current
- Assist with training new Administrative Assistants in the area.
- Assisted coverage with multiple clinics during staffing shortages, maintaining admissions, scheduling of patients and staff, transportation, processing of billing, insurance, licenses, government reporting of 2728's and 2746's.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to MD's/patients/hospitals/staff inquiries, addressing concerns effectively, and building strong relationships.
- Develop strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Supervisor - Inbound Customer Service
EnergyCare, LLC
Largo, FL
11.2017 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Transportation Bus Driver
Gallia County Local Schools & Gallipolis City Schools
Gallipolis, OH
03.2007 - 10.2017
- Reduced accidents by consistently following traffic laws, safety procedures, and defensive driving techniques.
- Collaborated with school staff to ensure the safe transportation of students on field trips and extracurricular activities.
- Promoted a strong safety culture within the team by sharing best practices for avoiding accidents or incidents on the road.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
Deputy Auditor / HR and Payroll Administrator
Gallia County Auditor
Gallipolis, OH
04.2009 - 09.2017
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Managed payroll data entry and processing for over 500 employees in 26 different county departments to comply with predetermined company guidelines and multiple union contracts.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Fostered collaborative work environment, resolving payroll issues through effective communication and teamwork.
- Tracked employee vacation, sick and personal time.
- Managed and updated employee benefits information.
- Developed and implemented payroll procedures to streamline workflow.
Education
Accounting
Southeastern Business College
Gallipolis, OHBanking And Supervisory
University of Rio Grande
Rio Grande, OHComputer Applications
Tri-County Adult Career Center
Nelsonville, OHHigh School Diploma -
Gallia Academy High School
GallipolisSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Microsoft Word & Excel
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Dedicated team player
Timeline
Administrative Assistant
Fresenius Medical Care
06.2021 - Current
Supervisor - Inbound Customer Service
EnergyCare, LLC
11.2017 - 01.2023
Deputy Auditor / HR and Payroll Administrator
Gallia County Auditor
04.2009 - 09.2017
Transportation Bus Driver
Gallia County Local Schools & Gallipolis City Schools
03.2007 - 10.2017
Accounting
Southeastern Business College
Banking And Supervisory
University of Rio Grande
Computer Applications
Tri-County Adult Career Center
High School Diploma -
Gallia Academy High School