Cristal Caldwell
Largo,FL
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Fresenius Medical Care
06.2021 - Current
- Assist with training new Administrative Assistants in the area.
- Assisted coverage with multiple clinics during staffing shortages, maintaining admissions, scheduling of patients and staff, transportation, processing of billing, insurance, licenses, government reporting of 2728's and 2746's.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to MD's/patients/hospitals/staff inquiries, addressing concerns effectively, and building strong relationships.
- Develop strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Supervisor - Inbound Customer Service
EnergyCare, LLC
11.2017 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Transportation Bus Driver
Gallia County Local Schools & Gallipolis City Schools
03.2007 - 10.2017
- Reduced accidents by consistently following traffic laws, safety procedures, and defensive driving techniques.
- Collaborated with school staff to ensure the safe transportation of students on field trips and extracurricular activities.
- Promoted a strong safety culture within the team by sharing best practices for avoiding accidents or incidents on the road.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
Deputy Auditor / HR and Payroll Administrator
Gallia County Auditor
04.2009 - 09.2017
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Managed payroll data entry and processing for over 500 employees in 26 different county departments to comply with predetermined company guidelines and multiple union contracts.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Fostered collaborative work environment, resolving payroll issues through effective communication and teamwork.
- Tracked employee vacation, sick and personal time.
- Managed and updated employee benefits information.
- Developed and implemented payroll procedures to streamline workflow.
Education
Accounting
Southeastern Business College
Gallipolis, OHBanking And Supervisory
University of Rio Grande
Rio Grande, OHComputer Applications
Tri-County Adult Career Center
Nelsonville, OHHigh School Diploma -
Gallia Academy High School
GallipolisSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Microsoft Word & Excel
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Dedicated team player
Timeline
Administrative Assistant
Fresenius Medical Care
06.2021 - Current
Supervisor - Inbound Customer Service
EnergyCare, LLC
11.2017 - 01.2023
Deputy Auditor / HR and Payroll Administrator
Gallia County Auditor
04.2009 - 09.2017
Transportation Bus Driver
Gallia County Local Schools & Gallipolis City Schools
03.2007 - 10.2017
Accounting
Southeastern Business College
Banking And Supervisory
University of Rio Grande
Computer Applications
Tri-County Adult Career Center
High School Diploma -
Gallia Academy High School
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