CRISTAL CARRASCO
Shafter,USA
Summary
Bilingual and energetic medical assistant with CPR certification and a proven history of achievement in customer service and family practice. A motivated leader with strong organizational and prioritization skills who remains calm and effective under pressure.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Pentec Health
Pennsylvania - Remote
05.2025 - Current
- Manage and process incoming TDD referrals, ensuring complete, accurate documentation and compliance with RCM and payer guidelines.
- Verify insurance eligibility, obtain authorizations, and collaborate with clinical teams to evaluate patient qualification and initiate the Start of Care process.
- Communicate with team and referral sources to gather missing information and expedite onboarding.
- Generate Good Faith Estimates, review financial responsibilities, and assist patients with benefit discussions.
- Maintain accurate EMR records, update referral statuses, and support workflow improvements across the intake team.
Referral Coordinator
Vanguard Medical Corporation
Shafter, CA
01.2022 - 05.2025
- Ensured complete patient demographics, insurance information, and appropriate clinical information were recorded in the chart.
- Ensured all outgoing referrals were submitted for approval with the appropriate ICD and CPT codes requested by insurance carriers.
- Established relationships with service providers and personnel.
- Served as the point of contact for patients and referring providers for questions or concerns.
- Responsible for calling referring providers' offices to obtain consultation notes.
- Communicated any delays or issues regarding referrals to the clinic manager and assisted in problem-solving as needed.
- Reviewed all incoming faxes regarding patient referrals promptly.
- Listened and responded to patients' and referring providers' needs, providing guidance and information.
- Monitored, accurately documented, and communicated patient condition as appropriate in the EMR system.
Receptionist / Medical Assistant / Referral Coordinator / Lead Medical Assistant
Universal Healthcare Inc.
Bakersfield, CA
08.2020 - 01.2022
- Efficiently carried out patient care duties as a medical assistant, including patient triage, obtaining vital signs, managing prior authorizations, performing venipuncture, administering medication (injections, nebulizer treatments, oral medications), entering and preparing lab orders, conducting patient follow-up calls, managing medical records, and assisting the provider with procedures and assessments.
- Maintained equipment operation by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
- Trained new externs and employees to ensure proper job performance.
- Maintained supply readiness by placing orders, verifying receipt, and managing inventory.
- Maintained ongoing tracking and appropriate documentation of referrals to promote team awareness and ensure timely processing.
- Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls, and completed referral requests.
- Cleaned and sanitized equipment and tools daily.
- Set up EKG machines, administered injections and medication, and performed routine specimen collection and testing.
- Prepared and administered medications under physician supervision.
- Prepped exam rooms for clinical procedures and assisted practitioners with patient care.
- Monitored, recorded, and documented patient symptoms and vital signs for physician review during clinical exams.
Education
High School Diploma -
Wasco High School
Medical Assistant Certification -
North Kern Vocational Training Center
Skills
- Managing Office Telephone Systems
- Scheduling Patient Appointments
- Coordinating Daily Office Activities
- COVID Testing
- PCR Testing
- Medical Terminology
- Knowledge of ICD-10 and CPT Codes
- Medical Records
- Insurance Verification
- Referral Processing
- EMR Documentation
- Authorizations Management
- Patient Onboarding
- Effective Communication
- Problem Solving
- Team Collaboration
- Attention to Detail
- Workflow Improvement
- Pre-Authorizations
- Accurate Documentation
- HIPAA Regulations
- Referral Tracking
Timeline
Referral Coordinator
Pentec Health
05.2025 - Current
Referral Coordinator
Vanguard Medical Corporation
01.2022 - 05.2025
Receptionist / Medical Assistant / Referral Coordinator / Lead Medical Assistant
Universal Healthcare Inc.
08.2020 - 01.2022
High School Diploma -
Wasco High School
Medical Assistant Certification -
North Kern Vocational Training Center