Cristal Franco
El Cajon,CA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Server
Olive Garden
10.2022 - Current
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers.
- Ensured / pre-bussed all tables, fold silverware and everything was tidy and clean at all times.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
PSE Clerk/Lobby assistant
United States postal services
07.2020 - 08.2021
- Make one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme
- On a rotation basis, perform all of the following duties: loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins stackers; and Conducts product inventories by counting items on hand, printing and labeling packages ; selling postal products & services to customers, interacting with customers providing help and information in regards to supplies at lobby window
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Loaded and unloaded shipping containers and vehicles.
- Sorted mail according to size, shape and destination.
- Weighed mail and computed pricing amounts.
- Prepared reports to track mail volumes, fees and other related data.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Food Runner/ Server
Gossip grill
05.2021 - 12.2021
- Diego —, /runner, cleaned and organized tables as needed while rapidly multitasking and managing other needs in a time e ective manner
- Trained new bussers on managing the floor and produced excellent bussers who were strategically placed on busy days in order to e ectively handle the rush
- Assisted other waiters in the preparation and delivery of food in a timely manner
- Respectfully interacted with customers and proficiently responded to their wants and needs immediately
- Prep sauces and attend to all customers' needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Greeted customers and provided outstanding customer service.
Representative Assistant
Weight Loss Clinic
03.2018 - 09.2020
- Notifying the manager of any changes to the schedule as well with equipment missing or restocks
- Documented new patients in the computer system
- Calling and leaving voicemails to patients and vendors
- Shredding papers and putting paperwork in the correct order into files
- Customer support, Greeted guest Handled reservations, Resolved customer issues, Booked appointments for clients change appointments in the system as well
- Collected and documented orders, Responded to inquiries and issues
- Check-in guests into system handled payments, cash, and card
- Computer work and Microsoft use
- Call center, incoming calls from patients/vendors
- Customer service, Call center, Sales force
- Data entry, Microsoft
- Ce, excel.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Slot attendant
Sycuan Casino
05.2017 - 05.2018
- Notified security department of identified or suspected illegal play activities and player behaviors Recalls on machines
- Cash handling
- Customer service
- Calls from phone devices, Acknowledge customer issues and resolve their problems quickly and e ciently Fixing slot machines, restocking with paper or jammed vouchers and jackpots
- Calling in for Counterfeits, Keeping assigned areas clean at all times
- Evaluated the customers needs and provided serve options to meet their requirements Greeting customers and
- Er them assistance where possible Inform customers about current promotions
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Security Officer
Sycuan Casino
El Cajon, CA
05.2016 - 05.2017
- Checked passes and credentials of persons seeking to enter property and issued passes for guests Cash handling
- Answered phones, greeted guest and provided information as well directions Check alarms and secure devices to ensure proper operations
- Customer service, dealing and reporting intoxicated guest Drop team watch overs Writing reports, surveillance reviews for injured guest etc
- Monitored entrances, property grounds for unauthorized activity and access Stayed in contact with other security
- Cers and emergency personnel with walkie-talkies, radios and other communication devices
- Logged all vendors and guest activity.
Security Officer
Security first
El Cajon, CA
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Diploma -
El Cajon high
Skills
- Customer service (10 years)
- Leadership
- Organization skills
- Alcohol certification
- Food handlers
- Serv safe alcohol
- RBS
- Shipping receiving
- Load & unload
- Sales
- Cash handling
- Manufacturing
- Microsoft
- Safety and Security
Timeline
Server
Olive Garden
10.2022 - Current
Food Runner/ Server
Gossip grill
05.2021 - 12.2021
PSE Clerk/Lobby assistant
United States postal services
07.2020 - 08.2021
Representative Assistant
Weight Loss Clinic
03.2018 - 09.2020
Slot attendant
Sycuan Casino
05.2017 - 05.2018
Security Officer
Sycuan Casino
05.2016 - 05.2017
Diploma -
El Cajon high
Security Officer
Security first
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