Joshua Morales
Riverview,FL
Summary
Driven Busser with one year of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
4
4
years of professional experience
Work History
Busser
Olive Garden Busser, Olive Garden
Brandon, FL
12.2021 - Current
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Reset and cleaned tables quickly to prepare for new customers.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Sales Associate
Abercrombie & Fitch
Brandon, FL
01.2021 - 11.2021
- Met existing customers to review current services and expand sales opportunities.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Attended monthly sales meetings and quarterly sales trainings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Cashier
Fuzzy's Taco Shop
Riverview, FL
07.2020 - 12.2020
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Used POS system to enter orders, process payments and issue receipts.
- Addressed customer needs and made product recommendations to increase sales.
Rock Wall Attendant
VERTICAL Adventure LLC
Riverview, FL
03.2019 - 08.2019
- Helped participants enjoy activities while ensuring adherence to protocol
- Advertised for upcoming events to promote engagement and involvement
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Delivered information and details of interest about facility to visitors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Education
High School Diploma -
05.2022
- Honoree of Sumner high school
- 3.6 GPA
Skills
- Strong Client Relations
- Restocking Condiments
- Professional Relationships
- Cash Drawer Management
- Sales Expertise
- Guest Inquiries
- Active Listening
- Calm Under Pressure
Timeline
Busser - Olive Garden Busser, Olive Garden
12.2021 - Current
Sales Associate - Abercrombie & Fitch
01.2021 - 11.2021
Cashier - Fuzzy's Taco Shop
07.2020 - 12.2020
Rock Wall Attendant - VERTICAL Adventure LLC
03.2019 - 08.2019
Sumner High School - High School Diploma,
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