CRISTAL GONZALEZ
Palatine,IL
Summary
Detail-oriented operations professional with over 18 years in safety-sensitive transportation and 3 years coordinating complex travel for 100+ families. Expertise in high-volume scheduling, resource coordination, and real-time issue resolution. Bilingual in English and Spanish, leveraging strong computer skills to enhance communication with customers and vendors.
Overview
2
2
Languages
22
22
years of professional experience
Work History
Travel Advisor
SUNSHINE MAGIC TRAVELS
01.2023 - Current
- Plan and coordinate travel for more than 100 families, managing complex itineraries involving flights, hotels, cruises, transportation, dining, excursions, and activities.
- Managed multiple client trips and competing priorities, ensuring accuracy and timely delivery of travel arrangements.
- Communicate with clients, airlines, hotels, cruise lines, transportation providers, and other vendors to coordinate reservations and resolve issues.
- Coordinated reservations and resolved issues by communicating with clients, airlines, hotels, cruise lines, transportation providers, and other vendors.
- Responded to unexpected travel disruptions, arranging timely solutions and securing replacement transportation to minimize client inconvenience.
- Use multiple booking, CRM, communication, and scheduling platforms to research, organize, document, and manage client travel.
- Handle confidential personal and payment information with discretion and professionalism.
Scheduling & Administrative Coordinator
EL PRO CONCRETE & PAVING
01.2021 - Current
- Schedule and coordinate 30+ customer appointments each week for estimates and new projects.
- Coordinate schedules and job assignments for three field crews while balancing customer needs, crew availability, and changing priorities.
- Communicated with customers and field personnel to clarify appointments, project schedules, and job details, ensuring alignment and satisfaction.
- Managed invoicing and administrative records with high accuracy to support financial integrity and operational efficiency.
- Support daily operations by ensuring customers and crews have the information needed to keep projects organized and moving forward.
- Supported daily operations by providing timely information to customers and crews, facilitating organized project execution and progress.
School Bus Driver
COMMUNITY CONSOLIDATED SCHOOL DISTRICT 15
01.2008 - Current
- Safely transport 60+ students on a 71-passenger school bus while maintaining scheduled route and prioritizing passenger safety.
- Responded to unexpected operational situations, including emergency school relocations, route changes, and minor medical emergencies, ensuring safety and calm during critical moments.
- Respond to unexpected operational situations, including emergency school relocations, route changes, and minor medical emergencies while remaining calm and focused.
- Communicated effectively with students, parents, school staff, transportation personnel, and other stakeholders to maintain clear information flow and enhance safety.
- Monitored changing conditions and responded appropriately to delays, disruptions, and unexpected circumstances, ensuring timely adjustments to maintain route integrity.
- Maintain responsibility for the safety and supervision of a large group of passengers while working independently.
Executive Assistant to Broker
DIAMOND HOMES REALTY
01.2005 - 01.2008
- Coordinated property showings and maintained schedules for 10 real estate agents, enhancing listing visibility and client engagement.
- Coordinated property showings and maintained schedules for approximately 10 real estate agents and their listings.
- Organized and maintained contracts and client records with attention to accuracy and confidentiality.
- Tracked new clients and efficiently distributed incoming leads among agents, optimizing client follow-up.
- Created promotional materials and managed office communications using Microsoft Word, Excel, and Publisher to support branding efforts.
- Translated business and real estate documents from English to Spanish to support communication with clients and staff.
Education
High School Diploma -
PALATINE HIGH SCHOOL
Palatine01-2008
No Degree - Coursework
HARPER COLLEGE
Palatine01-2010
Skills
- Travel Logistics Management
- Reservation systems
- CRM platforms
- Google Workspace
- Travel Industry Software
- Operations scheduling
- Volume scheduling
- Effective communication
- Attention to Detail
- Document creation proficiency
- Problem solving
- Decision making
- Customer Service
Languages
Spanish
English
Timeline
Travel Advisor
SUNSHINE MAGIC TRAVELS
01.2023 - Current
Scheduling & Administrative Coordinator
EL PRO CONCRETE & PAVING
01.2021 - Current
School Bus Driver
COMMUNITY CONSOLIDATED SCHOOL DISTRICT 15
01.2008 - Current
Executive Assistant to Broker
DIAMOND HOMES REALTY
01.2005 - 01.2008
No Degree - Coursework
HARPER COLLEGE
High School Diploma -
PALATINE HIGH SCHOOL