CRISTAL GUTIERREZ
New Port Richey,FL
Summary
Organized, dependable, and detail-oriented professional with several years of experience managing multiple priorities and ensuring smooth workflow. Able to work both independently and as part of a team. After three successful years in my current role, I am ready to take on greater responsibility and continue growing within a team that values clear communication and efficiency.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Restoration Hardware (RH)
01.2023 - Current
- Managing multiple projects in a fast-paced office environment, ensuring deadlines are met and priorities stay on track
- Communication with clients and team members via phone, email, and Zoom
- Using Google Docs and Microsoft office to track tasks and maintain accurate, up-to-date project information
- Working closely with high-net-worth clients, delivering a professional and detail-oriented experience
- Utilizing tools such as Salesforce, Dispatch Tracker, Excel, and Google Docs to manage daily tasks and workflows
- Developed project plans, including timelines, milestones, and deliverables
- Identifying and resolving issues quickly to keep projects moving forward
Customer Representative
Mister
01.2022 - 01.2023
- Assisted 600–900 customers daily in a fast-paced, high-volume environment, resolving inquiries, processing transactions, troubleshooting issues, and promoting memberships to consistently meet or exceed sales goals
- Maintained accurate customer accounts and financial records while working with the team to keep operations running smoothly and customers satisfied
Office Assistant
Simply Care
01.2020 - 01.2022
- Assisted clients in both English and Spanish in a busy office, answering phone calls, scheduling appointments, and coordinating with clients efficiently and professionally
- Managed billing, data entry, and document preparation, keeping records accurate and helping the office run smoothly
Financial Associate
Amscot
01.2019 - 01.2020
- Handled cash transactions, processed check cashing, issued money orders, and managed cash advances and payday loans accurately and efficiently
- Provided bilingual customer service, addressing billing inquiries, facilitating money transfers, and assisting customers with financial products
- Supported branch operations by balancing cash drawers, following security procedures, and maintaining smooth workflow in a high-volume retail environment
- Assisted customers with opening prepaid card accounts and promoted other company financial products to support sales goals
Education
High School Diploma -
Hudson High School
Associate of Science (AS) - Crime Scene Technology
St. Petersburg College
Clearwater, FLSkills
- Client Support
- Sales
- Microsoft Office (Word, Excel, Outlook)
- Google Docs & Sheets
- Salesforce
- Dispatch Tracker
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Project Coordinator
Restoration Hardware (RH)
01.2023 - Current
Customer Representative
Mister
01.2022 - 01.2023
Office Assistant
Simply Care
01.2020 - 01.2022
Financial Associate
Amscot
01.2019 - 01.2020
High School Diploma -
Hudson High School
Associate of Science (AS) - Crime Scene Technology
St. Petersburg College