Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Cristal Kastantin

Wheatland

Summary

Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company. Capable claims representative adept at claims investigations, information review and settlement management. Positive and reliable professional with a detail-oriented and systematic approach. Bringing several years of related experience.

Overview

11
11
years of professional experience

Work History

Claims Representative/Farm Underwriter

Mfs Mutaul
Burlington
04.2024 - 06.2025
  • Processed insurance claims for various policy types efficiently.
  • Communicated with clients to gather necessary information and clarify issues.
  • Coordinated with internal teams to resolve claim discrepancies promptly.
  • Utilized claims management software to track and update claim statuses.
  • Assisted in training new staff on claims procedures and best practices.
  • Maintained detailed records of claim activities and communications effectively.
  • Ensured compliance with company policies and regulatory standards consistently.
  • Documented changes in claim statuses using specialized software systems.
  • Verified details with policyholders and requested additional information.

Office Manager

Wheatland Mutual Insurance
Wheatland
03.2014 - 04.2024
  • Analyzed reinsurance contracts to assess risk and compliance factors.
  • Collaborated with underwriting teams to evaluate policy terms and conditions.
  • Reviewed claims data to identify trends and recommend adjustments.
  • Developed presentations for senior management on reinsurance strategies.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Processed customer invoices and maintained accurate records of accounts.
  • Reconciled discrepancies in accounts to ensure accurate reporting.
  • Managed payment schedules to maintain positive vendor relationships.
  • Assisted in month-end closing procedures and financial reporting tasks.

Education

High School Diploma -

West High School
Davenport, IA
05-1996

Namic

Skills

  • Claims processing
  • Claims management software
  • Risk assessment
  • Compliance verification
  • Policy analysis
  • Customer relationship management

Affiliations

Have been a volunteer at our community assistance center for many years, also enjoy working with our community hall board in conjunction with the American Legion in Wheatland.

Timeline

Claims Representative/Farm Underwriter

Mfs Mutaul
04.2024 - 06.2025

Office Manager

Wheatland Mutual Insurance
03.2014 - 04.2024

High School Diploma -

West High School

Namic

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