Cristal Leon Zamora
Summary
Detail-oriented professional with over 18 years of experience in patient care and healthcare administration. Proven ability to manage high-volume patient scheduling and maintain accurate medical records, contributing to streamlined operations and enhanced patient satisfaction.
Overview
18
18
years of professional experience
Work History
Medical Assistant
St Anthony Medical Center
Los Angeles
03.2008 - Current
- Collected and documented patient medical histories and vital signs accurately.
- Coordinated patient scheduling and managed appointment calendars to optimize clinic workflow.
- Assisted physicians with patient examinations and medical procedures.
- Supported front office operations by answering phone calls and responding to inquiries.
- Administered injections, medications, and treatments according to physician orders.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system to support patient care.
- Scheduled appointments for patients via phone and in person.
- Collected patient samples for laboratory testing to assist in accurate diagnosis and treatment.
Patient Registration Representative
PIH Health Downey Hospital
Downey
11.2022 - 11.2024
- Facilitated patient check-in processes to ensure accurate registration.
- Verified insurance information and collected necessary documentation from patients.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Answered general questions about hospital policies and services provided.
- Processed payments for services rendered in a timely manner.
- Managed high volume of incoming calls while maintaining professional demeanor.
Education
Vocational Nurse -
California Career Institute
Anaheim, CA10-2026
Medical Assistant -
American Career College
CA12-2007
High School Diploma -
South Gate High School
South Gate06-2004
Skills
- Patient care
- Vital signs measurement
- Vital signs assessment
- Medical documentation
- Appointment scheduling
- Patient scheduling
- Inpatient and Outpatient services
- High volume call management
- Healthcare administration
- Customer service
- Bilingual in English and Spanish
- Adaptable
- Patient family communication
Timeline
Patient Registration Representative
PIH Health Downey Hospital
11.2022 - 11.2024
Medical Assistant
St Anthony Medical Center
03.2008 - Current
Vocational Nurse -
California Career Institute
Medical Assistant -
American Career College
High School Diploma -
South Gate High School