Salesforce Configuration
Cristal Martinez
Software/Solution Developer/Designer
Miami,FL
Summary
Innovative Solution Designer with over 14 years of experience in software development and 5 years specializing in Salesforce configuration, development, and implementation support. Proven expertise in designing and integrating new out-of-the-box (OOB) features and ensuring the efficient development and implementation of custom functionalities.
Adept at collaborating with clients to gather requirements, understand their challenges, and develop tailored solutions that meet their specific needs. A self-motivated and self-directed professional committed to continuous growth, now seeking to advance into a Software Architect role to leverage extensive technical knowledge and strategic vision in driving impactful software solutions.
Overview
14
14
years of professional experience
7
7
Certificates
3
3
Java Certifications
1
1
Azure certification
Skills
Salesforce Development
undefinedWork History
Lead Software Solution Designer
Jackson National Life Insurance
3 2023 - Current
- Responsible for release management from lower region all the way to Production using GitHub Actions pipeline.
- Provided technical guidance to project teams throughout the development lifecycle, ensuring adherence to established design principles and quality standards.
- Led presentations to key stakeholders outlining proposed solution designs while addressing any concerns or questions raised during these sessions.
- Collaborated effectively with clients to gather requirements, understand their challenges, and develop tailored solutions that met their specific needs.
- Improved team productivity by mentoring junior designers and sharing best practices in solution design.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
Senior Software Solution Designer
Jackson National Life Insurance
2020.09 - 2023.03
- Conducted thorough post-implementation reviews to assess the effectiveness of designed solutions and identify areas for further improvement.
- Optimized end-user experience through careful consideration of user needs during the solution design process.
- Design and implemented Apex Web Services to integrate Salesforce with in-house legacy and external systems, as well as setup and implementation of installed managed package in multiple Salesforce orgs for AlignStar, Seismic, Marketoo.
- Created multiple Dynamic Dashboards and reports targeted to specific business units; part of this also includes building a Salesforce Admin dashboard to monitor internal and external data processed failures to allow the team find patterns and bugs to get the number of errors down to minimum
- Design and implemented Omni channel/Email to Case feature from Service Cloud for the Operations department, migrating them to Salesforce they were able to get metrics and segment the customer support email and improve response time by taking advantage of the Skill Routing feature.
Lead Software Designer
Jackson National Life Insurance
2018.02 - 2020.09
- Documented system designs and needs and present solutions to business stakeholders and Product owners for the launch of the MVP Salesforce Lightning System for the Distribution Department using Sales Cloud, this included gathering requirements from multiple business units and replacing/rewriting existing system integrations with third party companies
- Salesforce Classic Org to Lightning Org data migration using ETL tools, mapping existing fields to new data model and identifying outdated/duplicated fields to simplify and unify data for current system needs
- Setup of Desktop and Mobile App for Distribution Department, customizing Page Layouts and list views for the following main objects: Lead, Contact, Account, Campaign, Opportunity, Products, Pricebooks, PricebookEntries and creation of custom objects focus on holding data for new integrations
- Development of LWC components, Process Builder and Flows to automate processed like Seminar request creation, Opportunity/Quote/QuoteLineItem pipeline, Lead Conversion, Campaign Management, etc.
Sr. Software Developer
Jackson National Life Insurance
2014.01 - 2018.02
- Implemented Continues Integration and continues Delivery (CI/CD) pipeline for Apigee APIs to enable application development teams to deliver reliable code changes more frequently automating API creation – git/bitbucket version control to integrate and validate code changes
- Also using Apigee Egde to manage proxy creation and configuration used to expose the backend services
- Last project involved creation and implementation of multiple SOAP and RESTful web services (client and servers) with JSON and XML payloads, contract creation thought yaml (swagger) files and also automating integration testing using cucumber framework, GIT and Bitbucket was used for version controller and JBoss 7 was used for server container.
Software Developer
Jackson National Life Insurance
2012.02 - 2014.01
- Maintenance, integration and implementation of software systems/applications that connect to Sybase and DB2 as main data base servers using JDBC connections and JSP (later migrated to JSF) as UI, following software development standard and design patterns like MVC, DAO, EJB
- Using GIT as repository and Bitbucket as version controller
- Analyze and gathering of business requirements and recommend solutions to integrate application/software/system components
- Troubleshooting of end user issues and performing of programming errors or potentially needed enhancements.
Java Developer
TATA Consultancy Services
2010.07 - 2012.02
- Development and support of Java web logistic applications, adding new requirements and fixing bugs or reports for a system that connects with a Oracle 10g database, ERP and Unix server using web services and J2EE, Javascript, Struts, JNDI, JDBC, batch jobs, excel and PDF reports, store procedures under a JBoss 4.2 container server
- Web system improvement coding the migration between an ERP and a Java application, implementing a web service server and client to communicate both ways the systems and reduce the time delay interaction.
Analysis Java Consultant
Hosting Business
2010.01 - 2010.07
- System responsible to offered bank services and transaction to the user
- Cell phone based system used to realize different bank operation and services from a mobile
- This system was development using XSLT files as interface and XML for request and response files using a WebService
- Analysis, design and application development using J2EE, Java Beans, Oracle 10g as DataBase
- Developed on MyEclipse IDE using JBoss 4.0 server and Toad for Oracle v11.0
- Design and development of EJB (Stateless and MDB) for exposing web Services and for launching critical process in background.
Education
Bachelor of Computer Science -
Oklahoma State University
Stillwater, Oklahoma 2009.08 - 2009.05
Bachelor of Computer and System Engineering - undefined
Universidad Popular Autonoma del Estado de Puebla
Puebla, Mexico 2004.08 - 2009.05
Certification
Microsoft Azure Fundamentals
Events
- Dreamforce, 02/2023
- Robocup 2009 - Intelligent and autonomous robot event
- Exporobotica - Category: LEGO Challenge
- Leadership Course: Think Globally, Act Locally
- ENLI 2006 - National Encounter on Linux and Free Software
- Technovation mentor, 2017
- Initiating and planning a project, 10/2015
- Project Management Fundamentals, 05/2015
- Culture and its effects in communication, 07/2015
- Leading Teams: dealing with conflict, 07/2015
Software
Apex
LWC
Java
SQL/SOQL
HTML/CSS
Javascript
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