Cristal Matos
Carrollton
Summary
Dynamic individual with hands-on experience in multiple areas and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Managing Director
React 24/7 Dallas LLC
10.2021 - Current
- Answering incoming calls
- Attend emergency maintenance calls
- Cleaning commercial properties and residential
- Processed payroll for employees
- Submit reports
- Submit Paperwork for insurance claims
- Answering emails and reports
- Job tracking and calls
- Marketing for the business
- Setting up appointments with clients
- Cleaning all the equipment and keeping count
- Maintained a positive and safe workspace
- Cleaned biohazard (certified)
Daycare Owner/Provider
SUNNY DAYS DAYCARE
04.2018 - 06.2020
- Assisted childcare needs
- Daily nutritional meals
- Outdoor and indoor play
- Conducted fire and hazard drills
- Group/child of choice play
- Filed DHS paper work
Phone Operator/ Office Assistant
Rad Law Firm
06.2017 - 08.2017
- Heavy Inbound and outbound calls
- Problem solving
- Processed mail daily for attorneys
- Processed intake sheets for new clients
- Communicating daily with clients
- Providing detailed status for clients
Seasonal Laboratory Assistant
Quintiles Laboratories LTD
03.2016 - 12.2016
- Received and processed samples to identify suitability
- Prepared samples for testing using various types of laboratory equipment
- Performed laboratory testing, including pH and bacterial culturing
- Prepared and maintained accurate laboratory records
- Labeled specimens accurately and distributed them to the appropriate department
- Performed quality control as directed by the Laboratory Manager
- Cleaned and maintained work area and all lab equipment and supplies
Sales Associate
JC Penny Fine Jewelry
11.2015 - 01.2016
- North Riverside, IL Nov. 2015- Jan. 2016 Seasonal Sales Associates
- Recommended and demonstrated use and operation of merchandise
- Coordinate arrangements of merchandise and model displays
- Knowledge of business administration, customer service and sales principles and processes
- Proficiency with point of sales systems, Received and processed cash, check and charge credit payments
- Basic knowledge of Jewelry and Gemstones
- Assisted with processing Insurance Claims
Patient Intake Coordinator
Erie Family Health Center
05.2014 - 08.2015
- Chicago, IL May.2014-Aug.2015
- Patient Navigator
- Coordinated with patient financial care specialist and provided referrals
- Scheduled patient appointments and provided information for individual tests
- Established patient requirements and recommended appropriate actions to resolve issues
- Provided technical support to patient services and scheduled hospital activities
- Prepared and implemented medical service plans and scheduled patient appointments
- Coordinated with medical providers and ensured compliance to patients
Seasonal Sales Representative
Cricket World Communications
09.2012 - 01.2013
- Conducted sales of cell phones and accessories to customers
- Performed demonstrations to first time users of the new cell phone lines of the company
- Maintained records of monthly sales and ensured monthly targets are reached
- Coordinated with cell phone companies with the release of their new products
- Organized proper display of the cell phones in order to increase sales volume
Sales Representative/Customer Service
U.S Cellular
01.2010 - 09.2012
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to caller needs to ensure a positive customer experience
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion
Education
High school or equivalent -
Morton East High School
01.2013
Skills
- CUSTOMER SERVICE (10 years)
- RECEPTIONIST (5 years)
- RETAIL SALES (7 years)
- EXCEL (5 years)
- MULTILINE (3 years)
- Early Childhood Education
- Medical Scheduling
- Cold Calling
- Technical Support
- Teaching
- Laboratory Experience
- POS
- Childcare
- Administrative Experience
- Biohazard and crime scene technician
- CPR certified
Certification
- CPR Training - American Heart Association
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Managing Director
React 24/7 Dallas LLC
10.2021 - Current
Daycare Owner/Provider
SUNNY DAYS DAYCARE
04.2018 - 06.2020
Phone Operator/ Office Assistant
Rad Law Firm
06.2017 - 08.2017
Seasonal Laboratory Assistant
Quintiles Laboratories LTD
03.2016 - 12.2016
Sales Associate
JC Penny Fine Jewelry
11.2015 - 01.2016
Patient Intake Coordinator
Erie Family Health Center
05.2014 - 08.2015
Seasonal Sales Representative
Cricket World Communications
09.2012 - 01.2013
Sales Representative/Customer Service
U.S Cellular
01.2010 - 09.2012
High school or equivalent -
Morton East High School
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