Shayna Phillips
Stone Mountain,GA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Managing Insurance Agent
FIRST ACCEPTANCE INSURANCE
01.2021 - Current
- As the managing Agent at Acceptance insurance, I supervise daily operations at the insurance organization
- From team management to conflict resolution, my responsibilities will ensure that employees are motivated and tasks are completed on time and without error
- I also take pride in creating and implementing policies that allow my office to function as a cohesive unit.
Licensed Insurance Agent
AAA Club Alliance
01.2020 - 01.2021
- We worked very closely with Schools in the surrounding counties
- We would give out grants each month, we would also award our clients with classroom makeovers with the help of the Meemic foundation
- Meemic is an insurance company under the AAA umbrella
- With Meemic we serviced our Educators.
Licensed Insurance Agent (Broker)
PLW and Associates Inc
07.2020 - 11.2020
- As an Insurance Broker I had the opportunity of soliciting insurance products for more than one company
- I found being a broker was more personal, I would find companies that would fit the clients particular needs.
Licensed Insurance Agent
Allstate Insurance
12.2019 - 07.2020
- At Allstate I would actively pursue potential clients via Phone, mail, email, or social media
- I would also meet with clients to discuss long-term goals and coverage options.
LICENSED INSURANCE AGENT
Nationwide Mutual Insurance Company
09.2016 - 10.2019
- Selling and negotiating property and casualty and other types of insurance to match the needs of our clients
- Marketing also plays a large part in the day-to-day duties
- As an insurance agent, I develop relationships with prospective clients through networking and referrals.
Arbitrator
North South Management LLC
07.2014 - 08.2016
- Within various guidelines as an Arbitrator I would review testimonies and evidence presented by the disputed parties at a hearing and resolve the dispute by issuing a decision that may include an award of money.
SERVER
CHEESECAKE BISTRO
02.2011 - 06.2013
- Making sure the patrons has a satisfactory dining experience, Also, being knowledgeable of the menu, ingredients, and how each item is prepared
- I also had the ability to up sale and multi-task in a fast pace environment.
Education
Bachelor's - SOCIAL WORK
University of The Cumberlands
Kentucky05.2006
Skills
- Customer service (10 years)
- Organizational skills (10 years)
- Problem solver (10 years)
- Receptionist (8 years)
- Retail sales (10 years)
- Top sales (5 years)
- Auto Insurance (6 years)
- Insurance Sales
- Negotiation
- Case Management
- Upselling
- Cold Calling
- Telemarketing
- Account Management
- Marketing
- Office Management
Certification
Property & Casualty License
Additional Information
SKILLS
Strong organizational skills Active listening skills Seasoned in conflict resolution
Sharp problem solver Top sales performer Customer service expert
Timeline
Managing Insurance Agent
FIRST ACCEPTANCE INSURANCE
01.2021 - Current
Licensed Insurance Agent (Broker)
PLW and Associates Inc
07.2020 - 11.2020
Licensed Insurance Agent
AAA Club Alliance
01.2020 - 01.2021
Licensed Insurance Agent
Allstate Insurance
12.2019 - 07.2020
LICENSED INSURANCE AGENT
Nationwide Mutual Insurance Company
09.2016 - 10.2019
Arbitrator
North South Management LLC
07.2014 - 08.2016
SERVER
CHEESECAKE BISTRO
02.2011 - 06.2013
Bachelor's - SOCIAL WORK
University of The Cumberlands
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