Chaekea Casseus-Danson
Sunrise,FL
Summary
Hardworking, passionate, dependable and easy to work with are a few of the words to describe myself. Also having strong organizational skills paired with a positive attitude that will be a help aide towards this position in which I am ready to help the team achieve company goals.
Overview
14
14
years of professional experience
Work History
Licensed Insurance Agent/Senior Front Office Assistant
JAL Insurance Services, Inc
03.2016 - 07.2022
- Created, updated and retained 90% of policies to maintain document compliance.
- Responsible for creating and issuing Certificates of Insurance
- Processed quote requests, binding applications, cancellations, endorsements, and corrections per all insurance policies
- Daily handled cash and major debits as well as maintaining sufficient records of office payouts
- Complete Excel sheet reports for end of the month per accounts on book of business for the company
- Received and directed telephone/fax messages to appropriate departments
- Guided or personally assist incoming clientele and general public to appropriate staff for services needed
- Order and replenish supplies in office
Customer Service Representative
Inktel Contact Solutions
07.2013 - 02.2016
- Maintained common filing system and kept up filing of all letters and important documents
- Handled daily heavy flow of calls and paperwork as well as cooperated with the accounting department in regards to fraudulent charges that occurred on various customers cards
- Handled cash and major debits on a daily basis as well as maintained and kept stock of office material and products
Office Assistant/ Teacher's Aide
Children's Village Learning Center
11.2008 - 07.2013
- Assisted with carrying out daily educational duties along with teachers, when needed
- Handled cash, credit card and check payments for the company
- Performed majority of filing, copying, and faxing of important documents
Education
License - Insurance
Florida State College of Jacksonville
Jacksonville, FL12.2017
Diploma -
Boyd Anderson High School/Whiddon Rogers Educational Center
Fort Lauderdale, FL06.2005
Skills
- Licensed Insurance Customer Service Rep
- Cashiering/Posting Payments (5 years)
- Call and Email Handling
- Reconciliation of Accounts
- Filing, Copying, Scanning (10 years)
- Quick Learner
- Dependable
- Good at working independently
- Data Entry (10 years)
- Organizational Skills (10 years)
- Account Management (5 years)
- Customer Service (10 years)
Additional Information
- Certifications and Licenses , 4-40 Customer Service Representative License November 2016 to Present License Number W532198
Timeline
Licensed Insurance Agent/Senior Front Office Assistant
JAL Insurance Services, Inc
03.2016 - 07.2022
Customer Service Representative
Inktel Contact Solutions
07.2013 - 02.2016
Office Assistant/ Teacher's Aide
Children's Village Learning Center
11.2008 - 07.2013
License - Insurance
Florida State College of Jacksonville
Diploma -
Boyd Anderson High School/Whiddon Rogers Educational Center
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