Cristal Mendoza

Rancho Mirage,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

I am a Hardworking employee with great customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

years of professional experience

Work History

IHSS Care Provider

Caregiver Services Inc.

Palm Desert, California

08.2020 - Current

Identified potential problems that may arise during care provision process.
Managed client finances including paying bills, tracking expenses.
Attended training sessions related to home health topics or skills enhancement.
Transported clients to medical appointments and social events.
Maintained a clean, safe environment for clients in their homes.
Monitored medication schedules and administered medications as needed.
Performed light housekeeping duties such as laundry and meal preparation.
Organized recreational activities to stimulate physical and mental well-being of the client.
Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
Administered specialized treatments as prescribed by physician or other healthcare professional.
Recorded client progress notes on a regular basis.
Communicated regularly with family members regarding care status of the client.
Provided companionship and emotional support to elderly clients.
Assisted clients with grocery shopping and errands.
Educated families about safety precautions for the disabled or elderly at home.
Responded promptly to emergency situations in accordance with established protocols.
Assisted clients with daily activities such as dressing, bathing, and toileting.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.

Behavioral Health Coordinator

Brodwell

Cathedral City, California

08.2016 - 08.2020

Medical assistant behavioral health coordinator. Traveled to different locations was very flexible, courteous to all Patients, vitals and data entry, answered incoming and outgoing calls, operated scan, fax CPS Reports and copiesCalled-in medications to the pharmacy, I set up the providers rooms Rx paper & printer setup, I was training new-coming Medical assistants, interpretation (Spanish). Made sure all intake packets, medication consents and behavioral Health questionnaire were filled in correctly, insurance verificationreleases of information upon request
Assisted in developing policies and procedures related to quality assurance standards in Behavioral Health services.
Maintained confidentiality regarding all patient information in accordance with HIPAA regulations.
Utilized Electronic Medical Records system efficiently to document all aspects of care provided.
Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.

Customer Service Representative

Celular Mart metro

Cathedral City, California

02.2010 - 06.2019

Provided excellent customer service.
Resolved any concerns.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Collected deposits or payments.
Upsale products, facing merchandise, organized store, maintained store clean.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Inventory, stocked.
Responsible key holder open/close store.

Education

Medical Assistant Certificate-2015 -

Mayfield College

Cathedral City, CA

01-2015

High School Diploma -

Penn Foster Career School

Scranton, PA

Skills

Bilingual (Spanish / English)
CPR / BSL Certified
Vitals (HT, WT, BP, P, R,T)
HIPAA & OSHA Knowledge
EKG’s
Blood Draws
Patient Care

Scheduling Appointments
Injections
Breathing Treatments
Blood Glucose Monitoring
Wound Care/Sterilization
Pap-Smear Tray Set-up
Urinalysis

Timeline