Cristal Plascencia
Sacramento ,CA
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
Certification
Work History
Bilingual CSR/ Remote
TTEC
Sacramento, CA
- Resolved customer inquiries and issues via multiple communication channels.
- Provided accurate product information and support to enhance customer experience.
- Utilized CRM software to track interactions and ensure timely follow-up.
- Collaborated with team members to improve service delivery processes.
- Maintained high levels of professionalism while handling challenging situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Violation payments
Medical Appointment Scheduler
Golden Valley Health Centers
- Scheduled patient appointments efficiently using electronic health record systems.
- Managed patient inquiries and resolved scheduling conflicts promptly.
- Communicated appointment details clearly with patients and healthcare providers.
- Collaborated with medical staff to optimize daily schedules and workflows.
- Adapted to changes in scheduling software, ensuring minimal disruption in service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Sending and receiving Emails
Data Entry Clerk
TriWest Healthcare Alliance
- Entered and maintained accurate patient data in electronic health record systems.
- Processed insurance claims efficiently, ensuring timely resolution of discrepancies.
- Responded to inquiries regarding patient information while upholding confidentiality standards.
- Assisted in training new staff on data entry protocols and system navigation.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
Education
High School Diploma -
Gustine High School
Gustine, CA06.2019
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Language translation
- Data entry
- Customer support
- Call center experience
- Payment processing
- Call management
- Call center operations
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Bilingual communication
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Microsoft office
- Understanding customer needs
- Work prioritization
- Remote office availability
- Customer data confidentiality
- Administrative and office support
- LiveChat messaging
Certification
Adult child and baby First Aid/CPR/AED
Timeline
Bilingual CSR/ Remote
TTEC
Medical Appointment Scheduler
Golden Valley Health Centers
Data Entry Clerk
TriWest Healthcare Alliance
High School Diploma -
Gustine High School