Cristal Salazar
Gurnee,IL
Summary
Customer-focused professional with 10+ years of experience supporting clients, managing accounts, and resolving complex issues. Known for strong communication, organization, and the ability to work independently in remote environments. Skilled in virtual customer support, administrative tasks, documentation, and maintaining high service standards.
Overview
16
16
years of professional experience
Work History
Account Executive
Armadillo Home Warranty
06.2025 - Current
- Served as the primary point of contact for real estate agents, brokers, and homeowners, providing education and guidance on home warranty coverage and benefits
- Built and maintained strong partnerships with real estate professionals to support client transactions and long-term relationships
- Consulted with homeowners to explain coverage details, terms, and conditions, ensuring clear understanding before and after purchase
- Supported homeowners throughout the claims process by answering questions, setting expectations, and assisting with issue resolution
- Promoted home warranty solutions designed to protect major home systems and appliances from normal wear and tear
- Conducted presentations, meetings, and follow-ups with real estate offices and teams to increase brand awareness and adoption
- Leveraged modern technology and customer-focused solutions to enhance the home warranty experience
- Contributed to business growth through lead generation, relationship management, and consistent follow-up
- Delivered exceptional customer service with a relationship-first approach, helping increase client satisfaction and retention
Inside Sales Account Executive
Home Warranty of America
02.2015 - 05.2025
- Prospected for new business while maintaining old and current business.
- Sold Home Warranties by developing and prospecting Real Estate Relationships.
- Conducted virtual and in person one-on-one presentations for Real Estate Professionals.
- Educated Real Estate prospects on Home Warranty products and processes.
- Was in the Million Dollar Producer Club.
- Developed effective training materials for onboarding new sales staff members.
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively.
- Successfully managed multiple projects simultaneously while maintaining high standards of performance.
- Provided training sessions for new employees on the company's selling methods.
- Participated in trade shows and other marketing events as needed, representing the company effectively.
- Performed cold calls to potential customers, demonstrating excellent sales and communication skills.
Customer Service Representative
First Service Networks
04.2014 - 10.2015
- Collected Customer Feedback to engage in customer loyalty by placing follow-up calls to customers who report product issues.
- Maintained business records through a database to ensure consistent accuracy.
- Dispatched qualified technicians to appropriate locations. Provided follow up to ensure completion and mitigate any potential issues.
- Facilitated information flow between customer service, account field managements, and quality assurance departments to guarantee call center objectives are met.
Retail Sales Associate
TJ Maxx
08.2011 - 03.2014
- Performed daily opening, closing duties such as setting up, breaking down registers, counting money drawers.
- Upheld high standards of customer service by consistently providing friendly assistance throughout the shopping experience.
- Worked as a team member performing cashier duties, product assistance and maintenance under strict deadlines.
- Cross-trained and provided back-up for other store employees as well as prevented store losses using awareness, attention to detail and integrity.
- Stocked and rotated inventory regularly and replenished merchandise shelves with items from the stockroom.
Retail Sales Associate
AJ Wright
08.2009 - 02.2010
- Defined the highest standards of customer service to emphasis on customer satisfaction levels and prompt resolution for problems or concerns.
- Worked as a team member performing cashier duties, product assistance and maintenance under strict deadlines.
- Cross-trained and provided back-up for other store employees as well as prevented store losses using awareness, attention to detail and integrity.
- Stocked and rotated inventory regularly and replenished merchandise shelves with items from the stockroom.
Education
High School Diploma -
Proviso West High School
ILNo Degree -
Triton College
ILSkills
- Customer-Focused Sales & Support
- Home Warranty Industry Expertise
- Relationship Management & Retention
- Claims Guidance & Resolution
- Strong Communication & Organization
- Microsoft Word, Excel & CRM Tools
- Microsoft Powerpoint (12 years)
- Ability to network, ask for referrals and build lasting relationships quickly
- Reliability
- Telephone Etiquette
- Extensive background with customer service
Accomplishments
- 2018 -2021, Reached a Million Dollars in Revenue for selling Home Warranties
LANGUAGES
Spanish
Fluent
Timeline
Account Executive
Armadillo Home Warranty
06.2025 - Current
Inside Sales Account Executive
Home Warranty of America
02.2015 - 05.2025
Customer Service Representative
First Service Networks
04.2014 - 10.2015
Retail Sales Associate
TJ Maxx
08.2011 - 03.2014
Retail Sales Associate
AJ Wright
08.2009 - 02.2010
High School Diploma -
Proviso West High School
No Degree -
Triton College