Cristal Telford
Saint Maries,ID
Summary
Office Management
Dependable and detail-oriented professional with 18 years of experience in healthcare, office administration and customer service. Experienced in handling deposits, balancing accounts, insurance billing, scheduling, confidential records, and customer transactions. Known for accuracy, organization, professionalism, and building strong relationships with customers and coworkers. Seeking a Teller position with P1FCU where I can bring my strong financial, administrative, and customer-service experience to the team.
Overview
18
18
years of professional experience
Work History
Dental Office Manager
Dr. Kelly Silva DDS
Saint Maries, Idaho
10.2021 - Current
- Managed daily office operations and staff scheduling for a busy dental practice.
- Handled deposits and financial transactions accurately.
- Balance accounts and maintain accurate financial records.
- Process insurance billing and follow up on outstanding accounts.
- Provide professional and friendly customer service.
- Manage multiple priorities while maintaining accuracy and meeting deadlines.
- Resolved customer inquiries promptly, fostering positive relationships with clients.
Dental Assistant
Dr. Kelly Silva DDS
Saint Maries, Idaho
07.2008 - 10.2021
- Provided professional and compassionate service to patients.
- Maintained a high level of accuracy and attention to detail in a busy professional environment.
- Supported the dentist during examinations and dental procedures.
- Prepared treatment rooms and sterilized instruments for procedures.
- Assisted in patient intake and maintained accurate dental records.
- Reviewed and gathered patient records, data, and health history to support dentists in quick, accurate assessments and treatment planning.
- Addressed patient concerns and questions through effective communication to enhance patient experience.
- Ensured availability of dental supplies by overseeing inventory levels and coordinating orders. for dental supplies and equipment.
Education
Dental Assistant Certificate - Dental Assisting
NIC Workforce
Coeur D'Alene, ID01-2009
Skills
- Cash and Deposit Handling
- Balancing Accounts
- Customer Service
- Accuracy and Attention to Detail
- Confidential Information
- Scheduling and Organization
- Office Administration
- Computer Skills
- Problem Solving
- Communication
- Teamwork and Dependability
Additional Strengths
- Strong customer- service background
- Trusted with confidential information
- Dependable and professional
- Quick learner
Timeline
Dental Office Manager
Dr. Kelly Silva DDS
10.2021 - Current
Dental Assistant
Dr. Kelly Silva DDS
07.2008 - 10.2021
Dental Assistant Certificate - Dental Assisting
NIC Workforce