Cristal Valenzuela
Summary
Dynamic customer service professional with over seven years of experience. Expert in relationship building and reservation coordination, consistently enhancing guest experiences. Recognized for problem-solving abilities and a positive demeanor, fostering repeat business and ensuring high service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Nama Nama
01.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Trained new employees.
Lead Hostess
Viva by Ray Garcia
08.2022 - Current
- Welcome guests in a warm, friendly manner. Ascertains customers' dining and lodging needs.
- Monitor restaurant activity to determine the seating and dining flow of the restaurant.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Coordinated seating and organized reservations.
- Upheld a high standard of customer service.
- Developed relationships with regular customers to encourage repeat business opportunities.
Lead Hostess
CHAYO MEXICAN KITCHEN + TEQUILA BAR
Las Vegas, NV
06.2021 - 12.2022
- Seat guests, and manage the seating chart.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Monitored dining room activities to ensure quality service standards were met.
Sales Lead
Shoe Palace
Las Vegas, NV
03.2020 - 02.2022
- In charge of supervising the sales floor.
- Performs administrative duties, such as recruiting and training staff, monitoring inventory, and maintaining sales performance, all while ensuring outstanding customer service.
Child Care Attendant / Gym Receptionist
LVAC
Las Vegas, NV
06.2018 - 02.2021
- Supervise and monitor the safety of children.
- Making clients feel welcome and complete a variety of front desk tasks such as taking phone calls, answering questions, making reservations, and keeping reception area clean and organized.
Skills
- 7 years of customer service
- Relationship building
- Time management
- VIP handling
- Problem solving
- Reservation coordination
- Positive and professional
- Critical thinking
- Quick learner
Certification
Food Handler Certification
TAM
Languages
English - Expert
Spanish - Expert
References
Katie Hauret - General Manager of ¡VIVA! by Ray Garcia
Contact - Katie@eatdrinkviva.com | (612)308-7960
Marytza Esparza - Supervisor
Contact - (612)308-7960
Timeline
Server
Nama Nama
01.2024 - Current
Lead Hostess
Viva by Ray Garcia
08.2022 - Current
Lead Hostess
CHAYO MEXICAN KITCHEN + TEQUILA BAR
06.2021 - 12.2022
Sales Lead
Shoe Palace
03.2020 - 02.2022
Child Care Attendant / Gym Receptionist
LVAC
06.2018 - 02.2021